Ecommerce Tech Support Specialist — Shopify & MySQL

YM Inc; Toronto; On-site; CAD 60,000 - 70,000; Full time

Benefits offered by this job

Extended health care

Life insurance

On-site parking

Paid time off

Store discount

Job summary

YM Inc. is a Toronto-based leader in North American apparel retail with over 700 stores. This role delivers technical support for ecommerce platforms and assists in ongoing maintenance of online storefronts.

You will manage Shopify integrations, work with MySQL reporting, and coordinate API setups, front-end Shopify tasks (Liquid), payments and marketing integrations, and fulfillment system support. This is an in-person role at our Toronto location.

Qualifications

• BA or BS in Computer Science or related field such as Mathematics or Statistics.
• 2+ years’ experience in a related field.
• Knowledge of MySql scripting and Web Api tools.
• Experience with Shopify and understanding of eCommerce backend mechanism.
• Experience in similar role on eCommerce environment.
• Knowledge of retail systems is a plus.

Responsibilities

• Provide technical assistance to users and assist the Senior Technical Support/Specialist in troubleshooting application issues.
• Assist in the operational maintenance and technical system maintenance of Ecommerce platforms.
• Management of Shopify eCommerce integrations and technical related tasks
• MySQL DB management, including reporting function.
• Understanding of API setups and configuration among platforms
• Front-end technical tasks related to Shopify, including Liquid application.
• Payment and marketing integrations, such as Klarna, Klaviyo.
• Coordination and support for fulfillment processes, including support for Deposco and Shipstation systems.
• Document support interactions with end users and provide recommendations for improvement of the processes.

Skills

Shopify knowledge

API integrations

SQL scripting

Ecommerce understanding

Education

BA/BS in Computer Science or related field

Tools

Shopify

MySQL

Liquid templating

Job description

YM Inc. is a Toronto-based leader in North American apparel retail with over 700 stores. This role delivers technical support for ecommerce platforms and assists in ongoing maintenance of online storefronts.

You will manage Shopify integrations, work with MySQL reporting, and coordinate API setups, front-end Shopify tasks (Liquid), payments and marketing integrations, and fulfillment system support. This is an in-person role at our Toronto location.