Service Technician

7000 Miele Canada (VG CA); Montreal (administrative region); On-site; CAD 59,000 - 75,000; Full time

Job summary

Service Technician position at Miele Canada in the Montreal region, operating on-site with a focus on superior customer service and technical repair capabilities. You will manage field service tasks, coordinate between RSM, Technical Services, and Customer Care, and ensure timely resolution of appliance issues.

We value strong communication, decision-making, and troubleshooting skills. The role requires ability to respond quickly during business hours and maintain van inventory and tools to

Qualifications

• Experience in customer service or administrative capacities.
• Minimum of 2 years of service experience or appliance repair.
• Strong command of and effective communication and escalation resolution.
• Ability to make decisions that are in the best interest of the brand and the consumer experience.
• Troubleshooting and communication skills with peers.

Responsibilities

• Provide positive consumer interaction; be the last on site and resolve issues with available resources.
• Report findings after site visits and coordinate training/technical communication for the field.
• Maintain relationships with third parties and support regional business when the RSM is absent.
• Daily interactions with colleagues, dispatcher, customer care and executive office on service challenges.
• Keep van, inventory, daily jobs, schedule and tools organized and up to date.

Skills

Customer service

Administrative experience

Troubleshooting

Communication

Decision making

Team coordination

Tools

TSD

ETD

Mobile Client

Job description

Your Responsibilities

Your Responsibilities Provide positive consumer interaction at the highest level 1. The individual in most cases should be the last person on site, a remedy is their responsibility with support of the resources around them (RSM, Customer Care, etc) Provide feedback to the RSM and potentially inform fellow Service Technicians on… 1. Findings after attending site to resolve appliance challenges 2. Based on observations and remedies, co-ordinate training requirements and technical communication for the Field to the RSM and Technical Services from a VG perspective Maintain relationships with 3rd Parties 1. Support as required from a technical perspective Daily interaction with Colleagues, Dispatcher, Customer Care and Office of the President on consumer service challenges 1. Be available on short notice during the business day to support as required Have a strong technical understanding of computers in order to navigate all of Miele’s systems 1. TSD, ETD, Mobile Client, etc. 2. High Level of efficiency and effectiveness in required processes. Support the regional business as required when the RSM is absent Existing service job capacity/volume may change or vary based on Region and overall demand service Maintaining order, control, and organization of van, van inventory, daily jobs, schedule, and day to day equipment, tools, and email communications.

What we are looking for

• Experience in customer service/administrative capacities
• Minimum of 2 years of service experience or appliance serve and repair
• Strong command of and effective communication and escalation resolution
• Ability to make decisions that are in the best interest of the brand and the consumer experience
• Troubleshooting and communication skills with peers

The salary range for this position is $59,000 to $75,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

Vos responsabilités

Vos responsabilités Assurer une interaction positive avec les clients au plus haut niveau 1. Dans la plupart des cas, vous devez être la dernière personne à quitter le site ; il vous incombe de trouver une solution en vous appuyant sur les ressources à votre disposition (responsable de site, service client, etc.) Fournir un retour d’information au responsable de site et, le cas échéant, informer vos collègues techniciens de maintenance sur… 1. Les conclusions tirées après s'être rendu sur site pour résoudre les problèmes liés aux appareils 2. Sur la base des observations et des solutions apportées, coordonner les besoins en formation et la communication technique pour le terrain avec le RSM et les services techniques, dans une perspective de VG Entretenir les relations avec les tiers 1. Apporter le soutien nécessaire d'un point de vue technique Interagir quotidiennement avec les collègues, le répartiteur, le service clientèle et le bureau du président sur les défis liés au service client 1. Être disponible à court terme pendant la journée de travail pour apporter le soutien nécessaire Posséder une solide compréhension technique des ordinateurs afin de maîtriser tous les systèmes de Miele 1. TSD, ETD, Mobile Client, etc. 2. Haut niveau d'efficacité et d'efficience dans les processus requis. Soutenir l'activité régionale selon les besoins en l'absence du RSM La charge de travail/le volume de service existant peut changer ou varier en fonction de la région et de la demande globale de service Assurer l'ordre, le contrôle et l'organisation de la camionnette, de son inventaire, des tâches quotidiennes, du planning, ainsi que de l'équipement, des outils et des communications par e-mail au quotidien.

Ce que nous recherchons

• Expérience dans le service à la clientèle ou dans des fonctions administratives
• Au moins 2 ans d'expérience dans le service ou la réparation d'appareils électroménagers
• Excellente maîtrise de la communication et capacité à résoudre efficacement les problèmes
• Capacité à prendre des décisions dans l'intérêt de la marque et de l'expérience client
• Compétences en dépannage et en communication avec les collègues

La fourchette salariale pour ce poste est comprise entre 59 000 $ et 75 000 $ par an. Cette fourchette est indicative et peut ne pas refléter votre offre exacte. Les facteurs pris en compte lors de la formulation d'une offre comprennent, sans s'y limiter, la formation, l'expérience, les compétences pertinentes et l'alignement sur les données du marché.

Service Technician

For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family-run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.