Ecommerce Coordinator

Nest Designs; Vancouver; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Casual dress code

Dental care

Extended health care

Paid time off

On-site parking

Job summary

Nest Designs in Richmond, BC, is seeking an Ecommerce Coordinator to support day-to-day ecommerce execution. You will help keep product data accurate, optimize merchandising across Shopify, and coordinate content in a headless CMS with cross-functional teams. The role involves QA, reporting, and email workflow tasks in Klaviyo.

The ideal candidate has 1–3 years of ecommerce experience, strong attention to detail, and excellent organizational skills, with on-site work in Richmond, BC.

Qualifications

• 1–3 years of experience in ecommerce, digital merchandising or related role.
• Hands-on experience with Shopify store management and product data.
• Experience with a CMS (Prismic, Contentful, Sanity, Storyblok or similar) is an asset.
• Experience with Klaviyo or another email marketing platform.
• Strong attention to detail and ability to catch errors before customers see them.
• Highly organized with ability to manage multiple launches and deadlines.

Responsibilities

• Manage day-to-day website content updates within headless CMS (Prismic).
• Execute ecommerce merchandising updates, product sequencing and promotions.
• Coordinate product data in Shopify with frontend content in Prismic.
• Build and update campaign and product landing pages based on briefs.
• Maintain site content and identify outdated or inconsistent information.
• Pull and prepare recurring ecommerce performance reports and dashboards.

Skills

1–3 years ecommerce experience

Shopify experience

CMS experience (Prismic / Contentful /

Klaviyo experience

attention to detail

highly organized

data analysis in spreadsheets

Tools

Shopify

Prismic CMS

Klaviyo

Excel / Google Sheets

Job description

Nest Designs & Petite Revery specialize in high-quality, sustainable baby and kids’ clothing and sleepwear made from organic cotton and bamboo. Based in Richmond, BC, our brands are committed to creating premium, eco-friendly products that families love.

We are looking for a passionate and detail-oriented Ecommerce Coordinatorto support the day-to-day execution of our ecommerce business, helping ensure our websites are accurate, current and optimized. Working closely with the Ecommerce Lead and cross-functional teams, this role supports website merchandising, product and campaign launches, email execution, site QA, reporting and ongoing ecommerce improvements. This is a hands-on role ideal for someone who is highly organized, detail-oriented and eager to grow their ecommerce expertise.

Responsibilities:

• Manage day-to-day website content updates within our headless CMS (Prismic), including homepage, landing pages, navigation and modular content blocks
• Execute ecommerce merchandising updates, including collections, product sequencing, navigation and promotional content
• Coordinate product/catalog information in Shopify with frontend content in Prismic to ensure a consistent customer experience
• Build and update campaign and product landing pages based on approved briefs
• Maintain site content and regularly identify outdated, inaccurate or inconsistent information
• Support implementation of approved ecommerce improvements and optimization initiatives

Product & Launch Execution

• Create and maintain product listings in Shopify, including descriptions, variants, pricing, tags and collections
• Ensure product pages are complete and meet brand standards for copy, imagery, product information and merchandising
• Coordinate ecommerce requirements for product launches and campaigns
• Ensure product data, imagery, copy, pricing and other required assets are complete ahead of launch
• Complete pre-launch and post-launch QA to ensure products and campaigns are functioning and displaying correctly
• Support promotional setup, including discounts, collections, landing pages and other onsite requirements

Email & Lifecycle Execution

• Support Ecommerce lead in building and scheduling email campaigns in Klaviyo based on approved briefs and the marketing calendar
• Support implementation and updates to lifecycle flows and automated customer journeys
• Coordinate required creative, copy and product assets ahead of campaign deadlines
• QA email content, links, segmentation, timing and rendering prior to deployment
• Maintain strong attention to accuracy and consistency across ecommerce and email campaigns

Site QA & Technical Coordination

• Conduct regular website QA across desktop and mobile to identify errors, inconsistencies and customer experience issues. Proactive in identifying errors and initiating fixes.
• Test new features, templates, landing pages and site enhancements before release
• Document bugs and technical issues clearly and create development tickets where required
• Support the Ecommerce Lead in coordinating with external development partners
• Track assigned development tasks and flag delays, blockers or outstanding requirements
• QA completed development work against approved requirements
• Monitor key site functionality following launches, promotions and releases
• Troubleshoot basic ecommerce issues and escape more complex technical issues appropriately

Reporting & Data Support

• Pull and prepare recurring ecommerce performance reports using Shopify, GA4 and other reporting tools
• Support the maintenance and accuracy of ecommerce dashboards and reporting
• Monitor key metrics including revenue, conversion rate, AOV, traffic and product performance
• Flag significant anomalies, site issues or unexpected performance changes
• Support ad hoc reporting and analysis requested by the Ecommerce Lead or Ecommerce Manager
• Maintain accurate reporting files and documentation
• Work confidently in spreadsheets using functions such as pivot tables, lookups and queries

SEO, AEO & Content Implementation

• Work with internal teams and external partners to implement approved SEO and AEO recommendations
• Maintain metadata, alt text, headings, internal links and other onsite content according to provided guidelines
• Support updates to product, collection and landing-page content to improve search visibility and customer experience
• Assist with structured content and other technical/content requirements as directed by our SEO/AEO and development partners
• QA implemented recommendations to ensure they appear correctly on site
• Support the execution and QA of conversion rate optimization initiatives and A/B tests
• Help maintain documentation of tests, site changes and results
• Identify and flag opportunities to improve the customer experience, merchandising or internal ecommerce workflows
• Support implementation of approved cross-sells, bundles, merchandising improvements and other conversion initiatives
• Stay current on Shopify, ecommerce tools and emerging ecommerce best practices

Cross-Functional & External Partner Coordination

• Work closely with Marketing, Creative & Design, Inventory and other internal teams to gather information and assets required for ecommerce execution
• Prepare briefs, tickets, assets and documentation for external development and ecommerce partners
• Track assigned deliverables and timelines and proactively flag missing inputs or potential delays
• Maintain organized ecommerce project documentation, files and processes

Support the Ecommerce Lead with coordination and follow-through across ecommerce projects

Required Qualifications:

• 1–3 years of experience in ecommerce, digital merchandising, website operations or a related role
• Hands-on experience working with Shopify, including products, collections and general site administration
• Experience working with a CMS such as Prismic, Contentful, Sanity, Storyblok or similar is an asset
• Experience with Klaviyo or another email marketing platform
• Strong attention to detail and a demonstrated ability to catch errors before they reach customers
• Highly organized and comfortable managing multiple tasks, deadlines and launches simultaneously
• Comfortable working with ecommerce data, spreadsheets and reporting
• Working knowledge of Excel or Google Sheets, including pivot tables and lookup functions
• Strong written and verbal communication skills
• Comfortable learning and working across multiple interconnected ecommerce systems
• Proactive and able to take ownership of assigned work without requiring constant follow-up
• Strong problem-solving skills and comfortable escalating issues when appropriate
• Able to work collaboratively across multiple departments and with external partners

Preferred Qualifications:

• Experience working within a headless ecommerce environment
• Experience with Prismic or another modern CMS
• Experience with GA4 or ecommerce analytics platforms nur=li>

What Success Looks Like:

Within this role, success means-

• Website content, products, pricing and merchandising are consistently accurate and current
• Product launches and campaigns go live on time and with minimal errors
• Ecommerce tasks are completed reliably without requiring repeated follow-up
• Website and customer experience issues are identified, documented and escalated quickly
• Development work and site enhancements are thoroughly QA'd before and after release
• Email campaigns are built accurately and deployed on schedule
• Recurring reporting is prepared accurately and on time
• Internal teams and external partners have the information and assets they need to execute efficiently
• Day-to-day ecommerce execution becomes increasingly organized, documented and repeatable
• You progressively take ownership of more complex ecommerce execution as your knowledge and capabilities grow
• Organization & Project Management: Exceptional ability to manage multiple projects, priorities, and deadlines while maintaining a high level of accuracy and efficiency.
• Communication: Strong written and verbal communication skills, with the ability to build effective relationships and collaborate with internal stakeholders, external partners, vendors, and agencies.
• Adaptability: Comfortable working in a fast-paced, dynamic environment with changing priorities, and able to adjust plans as business needs evolve.
• Agility: Demonstrates flexibility and a growth mindset, adapting quickly to changing business priorities and supporting the evolving needs of a rapidly growing retail business.
• Attention to Detail: Meticulous and quality-focused approach to campaign execution, event coordination, content management, and marketing operations.
• Collaboration: Proven ability to work cross-functionally with Retail, Wholesales, E-commerce, Product, Creative, Customer Experience, and external partners to deliver successful marketing initiatives.
• Problem Solving: Proactive in identifying challenges, proposing practical solutions, and driving issues through to resolution.
• Accountability & Ownership: Takes ownership of projects and responsibilities, follows through on commitments and consistently delivers results with minimal supervision.
• Time Management: Effectively prioritizes competing demands, manages workload independently and ensures projects are completed on schedule.
• Execution Excellence: Highly action-oriented with a strong focus on delivering marketing campaigns, events, and operational initiatives efficiently and to a high standard.

Perks and Benefits:

• Casual dress code
• Dental care
• Extended health care
• Paid time off
• On-site parking

Pay Range: CAD 55,000 to CAD 60,000 annually depending on skills and experience

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.