Customer Service Clerk

CNIB Foundation; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Clerk to join their mission of creating accessible communities across Canada. This temporary role involves assisting in workshops, providing support for technology users, and engaging with individuals to understand their unique needs. Ideal candidates will have strong communication skills and a commitment to inclusivity. If you're looking to make a difference in the lives of those with low vision, this opportunity is perfect for you. Join a diverse team dedicated to fostering equity and accessibility.

Qualifications

• Currently enrolled in a relevant post-secondary program.
• Experience with customer service and assistive technologies.

Responsibilities

• Assist in organizing workshops and demonstrations.
• Provide support during training sessions and manage referrals.

Skills

Verbal Communication

Written Communication

Interpersonal Skills

Organizational Skills

Understanding of Accessibility Technologies

Customer Service

Workshop Development

Education

Post-secondary Program in Technology

Post-secondary Program in Education

Post-secondary Program in Social Work

Tools

Microsoft Office

Salesforce

Job description

Customer Service Clerk

Temporary (Canada Summer Jobs)

Toronto, ON

Compensation: $17.20

Reports to: Coach, SmartLife & Assistive Technology

Join us in our mission to change what it is to be blind in Canada.

Founded in 1918, CNIB is one of Canada’s oldest charities. We believe our new strategic plan, The Way Forward, will once again revolutionize the way we serve and support our community from coast to coast. Working with us means that you'll be part of an ambitious, diverse team that's committed to changing what it is to be blind today.

We're looking for a mission-driven Customer Service Clerk who is passionate about creating more accessible, inclusive, and equitable communities across Canada where people with low vision have unlimited opportunities and can experience life free from barriers and discrimination.

Your Impact at CNIB

• Assist in organizing and facilitating virtual and in-person workshops and demonstrations.
• Help participants with basic troubleshooting of their iOS and Windows devices.
• Provide hands-on support during training sessions.
• Build positive relationships with participants and understand their unique needs.
• Assist in engaging participants for various SmartLife programs.
• Support the Phone it Forward program by managing referrals, waitlists, and follow-ups.
• Assist with administrative tasks such as managing the Salesforce database.
• Help in the coordination of volunteer activities, including recruitment and onboarding.

Who you are:

Education and Certifications

• Currently enrolled in a post-secondary program related to technology, education, social work, or a related field.

Experience and Qualifications

• Strong verbal and written communication skills.
• Good interpersonal and organizational skills.
• Basic understanding of accessibility and adaptive technologies.
• Proficiency in Microsoft Office applications.
• Knowledge of Salesforce is an asset but not required.
• Experience with customer service is an asset.
• Interest in working with people with sight loss and learning about assistive technologies.
• Experience in developing and delivering training workshops and presentations.
• Volunteer engagement and staff leadership experience.
• Personal or professional experience relating to blindness and sight loss is considered an asset.
• Personal or professional experience working with assistive technology and/or accessible environments is considered an asset.

Eligibility

This position is funded through Canada Summer Jobs. To be eligible to participate in the Canada Summer Jobs initiative, individuals must:

• Be between 15 and 30 years of age at the start of the employment.
• Be a Canadian citizens, permanent resident, or person who has been granted refugee status in Canada under the Immigration and Refugee Protection Act.
• Be legally entitled to work in Canada in accordance with relevant provincial or territorial legislation and regulations. International students are not eligible participants. Recent immigrants are eligible if they are Canadian citizens or permanent residents.

Be Part of Our Mission

If this sounds like the role for you, please visit our website to submit an application.

Closing date: May 20, 2025

Please note that while we invite applications from all interested and qualified applicants, we are unable to follow-up with every applicant.

Working Together for Change

Our diversity is our strength – we take pride in our inclusive workplace. We are committed to recruiting and selecting candidates through fair, transparent, and accessible practices. We strongly encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to Indigenous peoples, racialized persons, persons with disabilities, people who are blind, partially sighted, or Deafblind, and those who identify as women and/or 2SLGBTQ+.

CNIB is committed to accommodating applicants with disabilities and will work with applicants requesting accommodations at any stage of the hiring process.

Learn more about our mission here.