Public Health Business Support Analyst

Niagara Region; Thorold; Hybrid; CAD 60,000 - 95,000; Full time

Job summary

An established industry player is seeking a Public Health Business Support Analyst to enhance business efficiency within the Niagara Region. This role involves designing and modifying technology solutions, ensuring systems are dependable and efficient. The successful candidate will have a strong background in systems planning and a passion for improving business processes. Join a dynamic team that values diversity and offers flexible hybrid work arrangements, competitive salaries, and a supportive work environment. If you're ready to take on new challenges and make a difference, this opportunity is for you!

Benefits

Defined benefit pension plan

Corporate wellness centre

Employee and Family Assistance Program (EFAP)

Mentorship and training programs

Employee recognition programs

Flexible work arrangements

Qualifications

• 5+ years experience in systems planning and support in a complex organization.
• Knowledge of structured analysis and programming techniques.

Responsibilities

• Facilitates development of new or modified business technology solutions.
• Designs and enhances systems for improved efficiency and control.
• Provides documentation and procedural support on client projects.

Skills

Systems Planning

Business Process Modeling

Project Management

ITIL

Documentation

Education

Post-secondary degree in Information Technology

Formal training in project management

MCSD (Microsoft Certified Solutions Developer)

Job description

About Us

Serving a diverse urban and rural population of more than 475,000, Niagara Region is focused on building a strong and prosperous Niagara. Working collaboratively with 12 local area municipalities and numerous community partners, the Region delivers a range of high-quality programs and services to support and advance the well-being of individuals, families and communities within its boundaries. Nestled between the great lakes of Erie and Ontario, the Niagara peninsula features some of Canada’s most fertile agricultural land, the majesty of Niagara Falls and communities that are rich in both history and recreational and cultural opportunities. Niagara boasts dynamic modern cities, Canada’s most developed wine industry, a temperate climate, extraordinary theatre, and some of Ontario’s most breathtaking countryside. An international destination with easy access to its binational U.S. neighbour New York State, Niagara attracts over 14 million visitors annually, as well as a steady stream of new residents and businesses.

At Niagara Region, we value diversity - in background and experience. We are proud to be an equal opportunity employer. We aspire to hire and grow a workforce reflective of the diverse community we serve. By doing so, we can deliver better programs and services across Niagara.

This position currently falls within our hybrid model, allowing the employee to typically work a minimum of 50% of your time at your regular work location and the other 50% of time at home.

As an employer of choice, Niagara Region offers competitive salaries and benefits, a defined benefit pension plan, a corporate wellness centre, access to the Employee and Family Assistance Program (EFAP), mentorship and training programs, employee recognition programs, and more. In addition, the Region recognizes the value of having flexible work arrangements to support better work-life balance for our employees. Hybrid work arrangements may vary from one employee to another and may also differ in the number of remote workdays. These opportunities remain subject to the alignment of operational needs, business requirements, and customer service expectations.

Job Summary

Reporting to the Manager Public Health Analytics & Informatics, the Public Health Business Support Analyst is responsible for designing new solutions, modifying, enhancing or adapting existing systems and integrating new features or improvements, all with the aim of improving business efficiency and productivity.

Education

• Post-secondary degree in Information Technology, Computer Science or other related field of study.
• Formal training in project management, ITIL, process redesign or other similar discipline.
• MCSD (Microsoft Certified Solutions Developer) is preferred.

Knowledge

• Minimum of 5 years systems planning, support, conceptual design and feasibility study experience in a medium to large organization of a complex diverse nature.
• Knowledge of business process modeling, structured analysis, design and programming techniques.

Responsibilities

• Facilitates the identification and development of new or modified business technology solutions.
• Designs new solutions and/or modifies, enhances or adapts existing systems, integrating new features or improvements, ensuring systems are dependable, efficient and controlled.
• Provides documentation and procedural support on client projects/initiatives.
• Identifies opportunities to improve/enhance processes and business solutions.

Closing Statement

Uncover the wonder of the Niagara Region and join a team dedicated to meeting tomorrow’s challenges TODAY!

Let us know why you would be an excellent team member by submitting your online application at www.niagararegion.ca by May 19, 2025.

We thank all candidates for their interest however, only those candidates selected for an interview will be contacted.