Salesforce Operations Analyst

Advantage 360; Ontario; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a skilled Business Analyst to enhance sales operations. The role involves analyzing sales data, optimizing Salesforce workflows, and collaborating with various teams to improve overall sales performance. Ideal candidates will have a Bachelor’s degree and experience in business analysis, particularly with Salesforce.

Qualifications

• 2-5 years of experience as a Business Analyst or similar role.
• Strong knowledge of Salesforce Sales Cloud and automation tools.

Responsibilities

• Analyze sales trends and pipeline health for improvement.
• Maintain and optimize Salesforce CRM for data accuracy.
• Collaborate with cross-functional teams to align sales efforts.

Skills

Analytical

Problem-Solving

Communication

Collaboration

Detail-Oriented

Education

Bachelor’s degree in Business

Tools

Salesforce Sales Cloud

Salesforce Automation Tools

Job description

time left to apply End Date : June 30, 2025 (30+ days left to apply)

job requisition id JR105800

Are you passionate about solving problems and delivering next-generation software to enhance the Internet experience? Join a global leader creating software for broadband service providers. We have been growing since 1992 and now work with some of the top service providers worldwide to deliver solutions that are innovative, creative, and make life easier for millions of subscribers.

We are seeking a skilled Business Analyst for our Sales Operations team. The ideal candidate will be responsible for driving Sales Ops best practices, ensuring adherence to compliance requirements, assessing pipeline health, optimizing Salesforce workflows, and enhancing CRM to improve forecasting and overall sales performance.

Key Responsibilities :

• Business Analysis & Process Improvement :
• Analyze sales trends, pipeline health, and conversion rates to identify opportunities for improvement.
• Issue license keys to ensure customer system stability.
• Prepare and report analytics and dashboards to support operational needs.
• Support regional pricing strategies.
• Collaborate with finance and sales teams to resolve order, pricing, or contract discrepancies.
• Document system processes, business rules, and configurations.

• CRM and Data Management :
• Maintain and optimize Salesforce CRM, ensuring data accuracy and proper document storage.
• Assist sales with order booking, ensuring accuracy and compliance.
• Support order processing workflows, approvals, and documentation.
• Perform data audits and cleansing activities to ensure data integrity.
• Develop and maintain Salesforce reports and dashboards for insights.
• Provide support, troubleshooting, and training for Salesforce users.

• Business Partnering and Cross-Functional Support :
• Partner with marketing, finance, product, and customer success teams to align sales efforts with business goals.
• Work with sales to ensure proper CRM opportunity management and governance.
• Assist in implementing new Salesforce features and enhancements.

Qualifications & Skills :

• Bachelor’s degree in Business or a related field.
• 2-5 years of experience as a Business Analyst or similar role.
• Strong knowledge of Salesforce Sales Cloud.
• Hands-on experience with Salesforce automation tools (Flow, Process Builder, Reports & Dashboards).
• Strong analytical, problem-solving, and communication skills.
• Ability to work collaboratively across teams.
• Detail-oriented with a proactive approach to system improvements.
• Excellent written and spoken English (required); Spanish or Portuguese is a plus.

Lumine Group architects the future of connectivity in the communications and media industry by providing a global ecosystem of professionals, customers, and partners. Lumine, derived from 'illuminate,' reflects our mission to illuminate the potential of communications and media software businesses. We are committed to long-term growth and sustainability, never selling our acquired businesses. We believe in the businesses and people behind them, fostering a bright future.

Lumine Group is an equal opportunity employer. We recruit, hire, train, promote, and provide employment privileges without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship, ethnicity, religion, sexual orientation, or any other protected status.