Service Technician

Eastlink; Amherst; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is looking for a dedicated Service Technician to join their innovative team in Amherst, NS. This role involves providing exceptional customer service by troubleshooting and resolving service issues in the telecommunications field. The company values continuous improvement and employee development, making it an ideal place for those looking to grow their careers. If you are passionate about technology and customer service, this opportunity allows you to work in a dynamic environment while contributing to meaningful solutions that connect communities. Join a team that celebrates diversity and fosters an inclusive workplace!

Qualifications

• Graduate of a recognized Electronics program.
• Strong problem-solving skills and technical aptitude.

Responsibilities

• Provide superior customer service by troubleshooting service issues.
• Maintain the outside plant network for high-quality service delivery.

Skills

Problem-solving

Technical aptitude

Customer service orientation

Safety practices

Education

Electronics program graduate

Job description

Service Technician

Eastlink

Designated office:

289 Willow St,

East Amherst, NS, B4H 4T2

This position requires working in the field based out of the Amherst, NS location.

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take pride in delivering creative, competitive, and customer-focused telecommunications solutions, connecting our customers to what matters most. Our services span Internet, Mobile, TV, Telephone, Security and Automation, Data Communications, and exclusive local programming on Eastlink Community TV.

We promote diversity, inclusion, equity, and accessibility at all levels and encourage applicants from all backgrounds to apply.

We are seeking a Service Technician to join our team in Amherst, NS. The successful candidate must reside in or be willing to relocate to this area.

Responsibilities:

1. Provide superior customer service by identifying, troubleshooting, and resolving service issues in the outside plant for both forward and return paths.
2. Address faults from the mainline to the customer’s premises that impair service operation.
3. Maintain the outside plant network efficiently and promptly to ensure high-quality service delivery.
4. Participate in in-house technical and safety training, with additional training as experience increases.

Qualifications:

• Graduate of a recognized Electronics program.
• Strong problem-solving skills, technical aptitude, and customer service orientation.
• Relevant industry repair and maintenance experience is an asset.
• Training from NCTI or SCTE is an asset.
• Proactive in safety practices and able to work safely at heights using ladders, pole gaffs, or bucket trucks near energized equipment or power lines.
• Valid driver’s license with a satisfactory driving record; ability to travel regionally.
• Ability to lift up to 90 lbs manually, work in various weather conditions, and perform physical tasks such as kneeling and working above shoulders.

Why Choose Eastlink?

We foster a culture of continuous improvement, listening, learning, and adapting to meet evolving needs. We value our employees as our greatest asset and focus on providing a positive employee experience through ongoing development and training. Join us to start and grow your career!