Training Manager

Real Fruit Bubble Tea; Markham; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Training Manager to drive employee development and training initiatives. In this pivotal role, you will collaborate with a team to create engaging training content and ensure alignment with HR objectives. Your entrepreneurial spirit and effective communication will motivate staff and enhance store operations. This position offers an exciting opportunity to shape training strategies that promote brand values and foster growth. If you're passionate about training and development, this role is perfect for you!

Qualifications

• 2+ years of HR experience, preferably in Training and Development.
• Strong organizational and leadership skills.

Responsibilities

• Develop and implement training programs aligned with strategic goals.
• Lead a team of Training Officers and oversee training material creation.

Skills

Communication Skills

Leadership Skills

Organizational Skills

Creative Problem-Solving

Teamwork/Collaboration

Education

BSc/BA in Human Resources Management

Business Administration

Tools

Canva

Adobe Illustrator

Microsoft Office

Job description

Position Description

The Training Manager, reporting to the Senior Training Manager, is responsible for planning and executing training and development strategies to motivate employees and help them reach their potential. You will work with a team of Training Officers to implement training modules and talent development initiatives aligned with the company’s HR objectives.

Duties and Responsibilities

• Participate actively in store operations to understand training needs, including drink preparation, order taking, and delivering customer service.
• Develop and implement training programs for store operations, aligned with strategic goals.
• Lead a team of Training Officers, delegating tasks and overseeing the creation of training materials.
• Use editing tools like Canva and Adobe Illustrator to create engaging training content, including videos for onboarding and new product launches.
• Promote RFBT’s brand values through training activities.
• Communicate effectively with team members, trainers, and management.
• Ensure training programs comply with relevant legislation.
• Stay updated on training trends and best practices.
• Provide real-time training during store operations, assisting with drink prep and customer service.

Ideal Candidate Competencies

• Attitude: Demonstrates entrepreneurial spirit, motivation, and serves as a role model on the store floor.
• Results-Oriented: Consistently achieves business goals and meets deadlines.
• Communication: Effectively conveys information verbally and in writing.
• Teamwork/Collaboration: Builds positive relationships and encourages idea sharing.
• Initiative: Proactively seeks opportunities beyond job scope to support the business.
• Personal Adaptability: Embraces change and adjusts effectively to new environments.

Expectations of the Successful Candidate

• BSc/BA in Human Resources Management, Business Administration, or a related field, with an interest in Training and Development.
• 2+ years of HR experience, preferably in Training and Development.
• Excellent communication skills.
• Familiarity with modern training processes and trends.
• Strong organizational and leadership skills.
• Creative problem-solving abilities.
• Proficiency in Microsoft Office.