National Trainer, Clinic Solutions (Remote)

Sentrex Health Solutions Inc.; Canada; Remote; CAD 60,000 - 95,000; Full time

Job summary

Join a forward-thinking company as a National Trainer in Clinical Solutions, where you will design and implement innovative training programs to enhance skills and knowledge within a dynamic team. This role involves collaborating with leadership to drive positive business outcomes and facilitate engaging training sessions. With a strong commitment to employee development, the company offers a supportive and inclusive culture, ensuring you have the resources to succeed. If you are passionate about training and development and want to make a meaningful impact, this opportunity is perfect for you.

Benefits

Competitive Salary

Generous Vacation Entitlement

Wellness Program

Paid Sick Days

Comprehensive Benefits Package

Employee & Family Assistance Program

RRSP Matching Program

Qualifications

• 5+ years of experience in instructional design & development.
• Advanced ability to learn and understand new systems quickly.

Responsibilities

• Design and develop engaging training materials for the Clinical Solutions division.
• Facilitate training sessions to enhance workforce skillset and knowledge.

Skills

Instructional Design

eLearning Development

Facilitation Skills

Analytical Skills

Communication Skills

Project Management

Education

Bachelor’s degree in business

Adult Education

Tools

Learning Management System (LMS)

Job description

National Trainer, Clinic Solutions (Remote)

Job Category: Clinic Solutions

Requisition Number: NATIO002287

Apply now

• Posted : May 8, 2025
• Full-Time

Locations

Showing 1 location

Virtual Canada
120 Valleywood Dr
Markham, ON L3R, CAN

Virtual Canada
120 Valleywood Dr
Markham, ON L3R, CAN

Work Hours: Monday to Friday, Standard Business Hours

Travel Required: No

A proudly Canadian company, Sentrex Health Solutions is a fully integrated specialty distributor and patient support provider for pharmaceutical manufacturers, physicians, and their patients. We provide innovative solutions focused on ensuring patients have access and the support they need to maximize their treatment outcomes. We do this through strategic distribution models and patient support programs that are backed by powerful, integrated technology, a dedicated in-house creative agency, and experienced, cross-functional teams. Our core capabilities includeSpecialty Pharmacy Services, Customized Solutions for Warehouse, Wholesale & Distribution, Patient Support Programs, Strategic Creative Services as well as HCP & Clinic Services.

Come and join our team! But first, let us tell you why we love working here:

• We are 100% Canadian with locations across the country
• State-of-the-art facilities to provide high-quality products and services
• The opportunity to be a part of a winning, high-performing team
• Collaborative, engaging workplace culture – we are passionate about our people!
• Flexible working environment that promotes a healthy work-life balance
• Diverse and inclusive culture where your talent and commitment to excellence is welcomed and valued
• High-growth environment that provides opportunities for learning and growth supported by our Employee Development Program and industry-leading, in-house corporate training offered throughout the year

The Opportunity:

The National Trainer, Clinical Solutions is responsible for designing, developing, and implementing training programs to enhance the skills, knowledge and behaviors of team members working within our Clinical Solutions division. This includes all new hire training, program launches, and other identified training opportunities.

The National Trainer, Clinical Solutions will work closely with the Clinic Solutions leadership team and other strategic partners to develop and deliver training that helps drive positive business outcomes.

A Day in the Life (What you will do here):

• Complete needs analysis to determine gaps in onboarding
• Design and develop engaging and meaningful training materials (learning modules, user guides, job aids, facilitator guides, etc.) and deliver learning programs in various formats such as eLearning, ILT, VILT, and blended learning to meet business needs that align with best practices and training trends to maximize engagement and learning retention.
• Facilitate training sessions (in person and virtually) that enhance the Clinic Solutions workforce skillset, knowledge and performance
• Partner with business to determine benchmarks for evaluation, ensuring onboarding completed successfully for all incumbents
• Complete evaluations (level 1 – level 3) to identify areas of focus and on-going success.
• Provide feedback to managers on new hire performance.
• Utilize the LMS to create appropriate learning paths
• Work within tight timelines to provide valuable input on projects that enhance the onboarding and training process in addition to operational requirements
• Work closely with Subject Matter Experts (SMEs) to gain in-depth understanding of the content and knowledge to be transferred to the targeted audience.
• Remain in a continuous state of improvement by consistently auditing the learning content to ensure it remains relevant and engaging.
• Prepare training schedules in conjunction with clinic solutions and the Learning Team
• Act as a liaison and provide ongoing feedback to the Directors of Clinic Solutions as it pertains to quality of services, current process training, and other areas of importance.
• Manage multiple competing priorities to meet established deadlines demonstrating organizational savvy and consistent quality work/project results.
• Optimize training processes/methodologies for efficiency (ADDIE, SAM, Change Management, etc.)
• Provide additional support with other duties or projects as requested by management.

What you need to ensure you are set up for success:

• Bachelor’s degree in business, Human Resources, Adult Education or equivalent experience is preferred.
• 5+ years of experience in instructional design & development of learning programs
• Excellent presentation and facilitation skills.
• eLearning development is an asset
• Experience working with LMS is an asset
• 1-3 years of experience working in Patient Support Programs, clinic setting is preferred
• Advanced ability to learn and understand new systems and software quickly.
• Proven experience collaborating successfully with leaders and/or stakeholders in other disciplines within a cross-functional organization
• Effective organizational skills; excellent attention to detail.
• Strong analytical skills including interpretation of regulation and legislation.
• Effective interpersonal skills to work collaboratively with management and associates and/or other Subject Matter Experts.
• Excellent problem-solving skills: ability to resolve issues effectively and efficiently
• Strong written and verbal communication skills, including proofreading/editing and quality assurance.
• Strong ability to consistently meet deadlines and prioritize projects.
• Occasional travel may be required.
• Bilingual (French and English) will be considered an asset.

What makes you a great fit for this team:

• Your commitment to providing a high level of service to your internal and external clients.
• You are highly adaptable with a track record of success during times of growth and organizational change.
• You have a proven track record of developing trust and influence at multiple levels.
• You demonstrate an impactful and candid communication style.
• You have exceptional organizational skills with the ability to build effective working relationships with colleagues, management, and stakeholders.

We value our employees! Our permanent full-time employees are provided with a:

• Competitive Salary and generous vacation entitlement
• Wellness Program (5 paid days off for your well-being!)
• Paid Sick Days
• Competitive Benefits Package including Dental & Extended Health Benefits, AD&D, LTD & Employee/Dependent Life Insurance
• Employee & Family Assistance Program
• RRSP Matching Program

Sentrex Health Solutions is proud to be an equal opportunity employer demonstrated by our commitment to diversity, inclusion, belonging, equity, and accessibility. We provide a safe space for all team members to express their individuality within our corporate culture.

We encourage you to apply and accept all applications. We realize that not every candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Accommodations can be made available upon request for those candidates taking part in the selection process.