Seasonal Customer Service Representative

Rentokil Initial; Sackville; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Dispatch Coordinator to join their team. This role focuses on fulfilling customer orders and maintaining schedules for field technicians, ensuring that all commitments are met with the highest quality. You will provide world-class customer service, manage technician assignments, and communicate effectively with both customers and colleagues. The company prides itself on offering ongoing training and professional development opportunities, creating a supportive environment for its employees. If you thrive in a fast-paced setting and have a passion for customer service, this is the perfect opportunity for you.

Benefits

Vacation pay

Employee Assistance Program

Employee Discounts

Tuition Reimbursement benefits

Scholarship Programs

Qualifications

• 1+ years experience in dispatch or scheduling of field technicians.
• Strong communication skills and ability to multitask under pressure.

Responsibilities

• Provide timely responses to customer and technician inquiries.
• Communicate with technicians to adjust assignments and routes.
• Confirm and schedule customer services effectively.

Skills

Dispatch or scheduling experience

Customer service

MS Office proficiency

Google Suite knowledge

Analytical skills

Strong communication skills

Multitasking ability

Attention to detail

Tools

MS Office

Google Suite

Job description

Lower Sackville, NS
March to September 2025

Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rentokil Terminix has earned a reputation in Canada for full service pest solutions delivered through cutting edge technology and uncompromising quality. We support our self-motivated team's professional development and personal goals with an environment that provides ongoing training, financial incentives for excellence, and additional rewards for growing the volume of Rentokil Terminix business. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality.

This position is to fulfil customer orders and services, with the main focus to maintain the work schedules for field technicians and assure that all customer commitments are met. Ensure that tasks are completed in an effective and timely manner at the highest quality. Provide World Class customer service.

Responsibilities

• Provide timely and professional responses to both customer and technician inquiries, both inbound and outbound.
• Communicate directly with technicians to adjust assignments, add or remove locations, and reassign routes as needed.
• Offer logistical support to technicians and maintain effective communication with colleagues and customers.
• Confirm, schedule, and reschedule customer services.
• Handle difficult customer issues promptly and professionally, ensuring they are resolved and communicated accurately.
• Regularly communicate with Operations Managers, Branch Managers, and the Regional Manager to share information and address technician concerns, aiding in informed decision-making.
• Escalate significant business or technical issues to management and assist with communication across other departments.
• Maintain a positive and friendly attitude with the service team, promoting positive interactions between service, technician, and office teams at all times.

Requirements

• 1+ years experience in dispatch or scheduling of field technicians servicing both commercial and residential customers.
• Experience with customer service and able to effectively manage multiple tasks concurrently.
• Intermediate proficiency with MS Office (Outlook, Word, Excel, PowerPoint).
• Have knowledge of Google Suite (e.g., Google Docs, Drives, Gmail, Calendars).
• Able to learn and use multiple computer systems.
• Strong analytical skills and attention to detail.
• Able to multitask under pressure in a fast-paced environment.
• Prioritize work with little direct supervision.
• Strong communication (verbal and written).
• Able to exercise tact and diplomacy when dealing with others.
• Strong work ethic, punctual, and maintain a professional demeanor.

Benefits

1 Opening

Hourly rate $19.50/hour

What is in it for you?

• Vacation pay.
• Employee Assistance Program that offers services such as free counselling services and other benefits.
• Employee Discounts.
• Fantastic Tuition Reimbursement benefits & Scholarship Programs.

AI technology will be used in selecting candidates for interviews. Rentokil-Terminix is an equal opportunity employer. If you require any accommodations at any point during the interview process, please get in touch with our HR Department.