sales pro

Advance Auto Parts; Fredericton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in the automotive parts industry seeks an advanced level DIY sales specialist. The role demands expertise in automotive systems and parts knowledge, focusing on delivering exceptional customer service while managing store operations and inventory. Candidates should have strong communication skills and a proven sales record. Flexibility to work various shifts is essential.

Qualifications

• 3-5 years of automotive parts experience.
• Proven sales ability in customer transactions.

Responsibilities

• Deliver best-in-class customer service and resolve DIY issues effectively.
• Manage DIY services such as testing, battery installation, and wiper installs.
• Achieve personal and store sales goals.

Skills

Advanced selling skills

Friendly communication skills

Safety knowledge

Strong solution skills

Education

High school diploma or GED

Tools

Microsoft Office

POS systems

Diagnostic equipment

Job description

Job Description

Advanced level DIY sales position with expert knowledge of DIY business. The role requires expertise in store operations, automotive systems, and parts knowledge. Responsibilities include providing advanced automotive problem resolution, sourcing parts from various channels, and maintaining inventory standards. Fleet safety knowledge is preferred.

Primary Responsibilities

• Deliver best-in-class customer service and resolve DIY issues effectively.
• Provide GAS3 selling experience for all DIY customers including walk-in, online, and phone orders.
• Achieve personal and store sales goals and service objectives.
• Manage DIY services such as testing, battery installation, and wiper installs.
• Maintain high standards of customer service and store appearance.
• Perform key holder duties including task assignment, safety, and opening/closing responsibilities.

Secondary Responsibilities

• Assist with inventory processes including POGs, truck put away, cycle counts, and back stock.
• Provide backup support to Professional services.
• Ensure store cleanliness including floors, bathrooms, and parking lot.

Success Factors

• Advanced selling skills (GAS3) for DIY.
• Friendly communication skills.
• Ability to locate and stock parts efficiently.
• Safety knowledge and skills.
• Proficiency with inventory systems and store equipment.
• Parts and automotive system knowledge.
• Operating POS and parts lookup systems.
• Expertise in testing and diagnostic equipment.
• ASE P2 certification or equivalent.
• Strong solution, project, and product recommendation skills.
• Advanced parts sourcing abilities.

Essential Job Skills

• Knowledge of automotive systems and diagnostics.
• Effective communication in English; Spanish is a plus.
• Ability to interpret safety rules, manuals, and catalogs.
• Basic math skills and proficiency with Microsoft Office.
• Strong organizational skills.
• Flexibility to work days, evenings, weekends, and holidays.

Prior Experience

• 3-5 years of automotive parts experience.
• Proven sales ability in customer transactions.

Education

• High school diploma or GED.

Certificates and Licenses

• ASE certification preferred but not required.

Physical Demands & Work Environment

Requires walking, standing, lifting up to 50 pounds regularly, and up to 100 pounds occasionally. Visual and manual dexterity needed. Work environment includes indoor and outdoor settings with exposure to weather, mechanical parts, chemicals, and noise.