Bilingual Customer Service Associate - Spanish / English

JOOLA; Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in sports equipment is seeking a Bilingual Customer Service Representative to provide exceptional service to consumers. This role involves managing inquiries, processing orders, and resolving complaints while ensuring customer satisfaction. The ideal candidate is fluent in English and French and has experience in customer service.

Qualifications

• 1-3 years of customer service experience in a consumer-facing role.
• Fluent in both English and French mandatory.

Responsibilities

• Manage consumer inquiries through emails and phone calls.
• Address customer complaints professionally and efficiently.
• Accurately document consumer interactions in the CRM system.

Skills

Bilingual

Customer Service

Communication

Tools

Microsoft Office Suite

CRM Software

Job description

JOOLA is seeking for a Bilingual (French and English) Customer Service Representative that will provide excellent customer service to our consumers. JOOLA was first established in 1952 and built a global reputation as a pioneer in table tennis. In 2022, JOOLA expanded into the rapidly growing pickleball scene and quickly attracted the biggest names in the sport. As an official table tennis sponsor for three Summer Olympic Games and the official sponsor of pickleball's top athletes and the Professional Pickleball Association (PPA), the team at JOOLA combines its storied expertise with fresh perspectives to bring innovation to both sports. Germany, Brazil, and China, JOOLA has a global presence and a wide distributor network. This position manages consumer inquiries through emails, phone lines, and any other consumer-related communication channels. The role includes handling product inquiries, resolving complaints, processing orders, and ensuring that consumers receive timely and accurate information. This position works cross-functionally with other departments to provide seamless service delivery and customer satisfaction. Manage incoming emails and phone calls from consumers, providing timely responses to inquiries related to products, orders, and services. Order Processing : Assist in processing consumer orders through multiple communication channels (email, phone, web) and provide order confirmations. Complaint Resolution : Address customer complaints professionally and efficiently, ensuring a satisfactory resolution for the consumer while maintaining brand integrity. Respond to consumer questions about product details, availability, pricing, and shipping information. Customer Feedback : Gather consumer feedback and communicate insights to relevant departments to improve products and services. Data Management : Accurately document consumer interactions, transactions, and feedback into the customer relationship management (CRM) system. Customer Service Standards : Ensure that all consumer interactions meet company standards for quality and professionalism, maintaining a positive brand image. Special Projects : Support the customer service team with special projects as required, contributing to overall process improvement. 1-3 years of customer service experience, preferably in a consumer-facing role or call center environment. ~ Proficiency in Microsoft Office Suite (Word, Excel, Outlook) as well as NetSuite ~ Experience with CRM software (Salesforce) is a plus ~ Fluent in both English and French mandatory ( written and spoken)

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Bilingual Customer Service Associate • Ontario, ON, Canada