Remote Bilingual Customer Experience Representative

Allegion; Mississauga; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading company in security solutions is seeking a Remote Bilingual Customer Experience Representative. This role involves providing exceptional customer service, collaborating with internal departments, and ensuring customer satisfaction. The ideal candidate will have strong communication skills and be bilingual in French and English. Join us to make a meaningful impact and enjoy a culture that promotes work-life balance and professional growth.

Benefits

Generous paid time off

Tuition reimbursement

Employee discounts

Community involvement opportunities

Qualifications

• 2-3 years of relevant customer service experience required.
• Bilingual in French and English is preferred.

Responsibilities

• Communicate directly with customers via phone or email.
• Investigate and manage product warranty programs.
• Document customer interactions in CRM.

Skills

Communication

Problem Solving

Self-motivation

Time Management

Education

Post-secondary education

Tools

Microsoft Office

AS400

Job description

Join to apply for the Remote Bilingual Customer Experience Representative role at Allegion

Direct message the job poster from Allegion

Senior Talent Acquisition Partner Connecting People With Life Long Careers at Allegion!

Creating Peace of Mind by Pioneering Safety and Security

At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 30 brands, 12,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, in 2024 we were awarded the Gallup Exceptional Workplace Award, which recognizes the most engaged workplace cultures in the world.

Description of the Job

Position Summary

This position will interact with external customers via email and phone to provide a high level of customer service. It will also work closely with internal departments such as sales, operations, marketing, IT, and finance to deliver a positive customer experience while achieving company goals.

What You Will Do

• Communicate directly with customers via phone or email to identify and resolve issues related to product availability, order fulfillment, changes, programs, pricing, and policies.
• Apply product knowledge of residential applications to troubleshoot thoroughly over the phone and email.
• Investigate, document, and manage product warranty programs, including credits, replacements, and return authorizations.
• Enter and modify customer orders accurately and promptly in the business system.
• Advise on basic product application and functionality.
• Collaborate with internal departments to resolve customer issues.
• Document customer interactions in CRM.
• Meet all service level agreements to ensure a positive customer experience.
• Follow all company policies and health and safety procedures.

What You Need to Succeed

• Professional, positive, and courteous communication skills with all customer and employee levels.
• Understanding of customer needs to provide prompt, effective solutions.
• Self-motivation and time management skills to handle multiple tasks within deadlines.
• Excellent written and verbal communication skills, with problem-solving abilities.
• Bilingual in French and English is preferred.
• Knowledge of Microsoft Office and manufacturing systems like AS400.

Education

• Post-secondary education preferred.

Experience

• 2-3 years of relevant customer service experience required; industry experience preferred.
• Call center experience is a plus.
• Experience in manufacturing or distribution is an asset.

Why Work for Us?

• Opportunities to make a meaningful impact helping others worldwide.
• Investment in your professional growth as the company expands.
• A culture promoting work-life balance with generous paid time off.

What You Will Get

• Commitment to diversity, inclusion, and belonging.
• Dynamic, collaborative team environment.
• Opportunities to leverage your strengths through CliftonStrengths coaching.
• Personalized development plans and career growth mapping.
• Competitive salary and comprehensive health benefits.
• Tuition reimbursement, employee discounts, and community involvement opportunities.

Apply today and help us make the world a safer place!