eBusiness Help Desk Analyst I (Co-op Student)

Workers' Compensation Board - Alberta; Edmonton; On-site; CAD 49,000 - 60,000; Full time

Job summary

Workers’ Compensation Board - Alberta is seeking a temporary, full-time Co-op eBusiness Help Desk Analyst I in Edmonton. You will provide front-line telephone support for external users of WCB systems, troubleshoot e-business services, and promote online features during the busy annual return season.

The role targets students enrolled in business or information technology programs, with prior help desk experience considered an asset.

Qualifications

• Student currently enrolled in a business or information technology program.
• Experience in a help desk environment is an asset.
• Strong ability to interpret problems from both novice and experienced users.

Responsibilities

• Deliver responsive telephone support to external users.
• Provide end-user support for e-business systems (web and IVR).
• Troubleshoot and resolve issues using knowledgebase.
• Administer security – userID, password and access management.
• Educate and promote features of online services.
• Document and track customer inquiries.
• Answer general questions about a customer's WCB account.

Skills

Customer service

Communication

Problem solving

Technical aptitude

Education

Business or IT student

Job description

As an equal opportunity employer, we are looking to build a diverse workforce that reflects the diversity of our clients and the customers we serve. Learn more about working for WCB at Careers - WCB Alberta

Job Title: eBusiness Help Desk Analyst I (Co-op Student)

Job Type: Student Intern/Co-op Student (Fixed Term) / Full time

Job Location: Edmonton, Alberta

eBusiness Help Desk Analyst I (Co-op Positions) Business Technology Services – Help Desk Services Edmonton, AB Temporary, Full-time Positions (4 months, with a possible extension to 8 months)

Are you passionate about customer service and technology? Join our eBusiness Support team as an eBusiness Help Desk Analyst during the busy annual return season. In this temporary role, you will provide front-line support to external users of WCB systems in a help desk environment. Providing telephone support, troubleshooting, and marketing of e-business systems are key components of this position.

What will you gain?

• Experience in a large corporation
• Enhanced customer service skills
• Problem solving and technical skills
• Experience in a great team environment
• Fundamentals for a future support-related or customer service career

Responsibilities

• Deliver responsive and professional telephone support to external users.
• Provide end-user support for e-business systems (web and IVR systems). The support required ranges from basic navigation and help for new users of e-business services, to technical support for online users experiencing system issues.
• Use knowledgebase to troubleshoot and resolve issues in a timely manner.
• Administer security – userID, password and access management.
• Educate and promote features and benefits of online services.
• Document and track customer support inquiries.
• In support of WCB’s focus on delivering excellent customer service, respond to general business questions regarding a customer's WCB account.

Qualifications

• A student currently enrolled in a business or information technology program.
• Experience in a help desk environment is an asset.
• Strong ability to interpret problems and issues from novice and experienced users of e-business applications.
• Proven ability to work effectively with computer technology and to learn new technology quickly.
• A positive “can-do” attitude and customer focus approach.
• Excellent customer service skills including outstanding listening and communication (verbal and written) skills. Ability to respond with clarity and professionalism.
• Equivalencies may be considered.

SALARY: $54,476.00 per annum ($4,539.67 per month)

Workers’ Compensation Board is committed to providing equal opportunity to all qualified persons without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions, and wages.

Note: Temporary full-time co-op positions for 4 months from January 4, 2027 – April 30, 2027, with the possibility of extension. You must be a student currently enrolled in a business or information technology program to be considered for these positions.

Final external candidates will be asked to undergo a security clearance.

At WCB-Alberta, people are at the heart of everything we do. As one of Alberta’s Top Employers, we’re committed to providing an inclusive, equitable workplace where all qualified persons can thrive. We’re a not-for-profit organization that serves as a neutral administrator of the workers' compensation system for the province. Every day, we work hard to make a difference in the lives of our customers—the nearly two million workers we cover and the nearly 200,000 employers whose contributions fund worker benefits, return-to-work programs and health care services to help those who have been hurt on the job. At WCB-Alberta, you too can make a difference. WCB-Alberta is recognized as one of Alberta's Top 85 Employers for 2026!