Work-At-Home Call Center Representative (Full-Time)

MCI, LC; Lethbridge; Remote; CAD 35,000 - 45,000; Full time

Job summary

A leading company in business process outsourcing is seeking Customer Service Representatives for various projects. This role involves supporting inbound customer service and technical inquiries, providing a great opportunity for career advancement with industry-leading training. Ideal candidates should possess strong communication skills and a customer-focused attitude.

Benefits

Medical, Dental, Vision

Paid Time Off

Casual Dress

Contests and Prizes

Qualifications

• Must be 18+ years old.
• Typing speed of 20+ WPM required.
• Ability to troubleshoot and follow up on issues.

Responsibilities

• Listen to customers and resolve issues.
• Use systems for account management.
• Ensure first call resolution through problem solving.

Skills

Communication

Conflict resolution

Negotiation

Customer service oriented

Multi-tasking

Self-management

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

We are looking for Customer Service Representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, assist callers with products, process-related inquiries, and professionally represent some of the most recognizable brands in the world.

There are various project openings available. Schedules vary by site and program, but we can usually find something that fits your schedule. This is a great opportunity to start your career, with industry-leading training and many advancement opportunities including Supervisor, Trainer, Talent Acquisition, and Operations Management.

POSITION RESPONSIBILITIES

What does a Work-At-Home Contact Center Representative do?

This position supports customer service, technical support, and sales interactions. You will interact with hundreds of customers weekly across the country to resolve issues, promote products, and ensure an excellent customer experience. You should be confident, engaged, a team player, and bring a positive attitude each day.

Responsibilities include:

• Listening to customers, understanding their needs, and resolving issues
• Using systems and technology for account management
• Recognizing sales opportunities and applying sales skills
• Explaining products and processes
• Escalating dissatisfaction appropriately
• Ensuring first call resolution through problem solving

CANDIDATE QUALIFICATIONS

Wonder if you're a good fit?

We provide world-class training to all new employees. Ideal candidates are positive, driven, confident, motivated, energetic, and dedicated.

Qualifications include:

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic knowledge of Microsoft Office
• Understanding of Windows OS
• Reliable with good attendance
• Ability to troubleshoot and follow up on issues
• Conflict resolution and negotiation skills
• Customer service oriented (empathetic, responsive, patient)
• Multi-tasking and self-management skills
• Team-oriented and customer-focused
• Ability to thrive in a fast-paced, changing environment
• Strong interpersonal skills

Conditions of Employment

• Authorized to work in the country
• Willing to undergo background/security checks and drug screening

Compensation Details

Do you want an employer that values your contribution?

We offer competitive pay, regular reviews, and performance-based raises. Employees enjoy paid time off, holidays, training, and incentives including prizes and trips. Full-time employees are eligible for benefits such as MEC medical plan after 30 days, with options varying by location.

Benefits

• Medical, Dental, Vision
• Paid Time Off
• Casual Dress
• Contests and Prizes

Physical Requirements

Mostly sedentary work involving sitting/standing while using a computer and phone. May occasionally move or lift objects up to 40 pounds.

Reasonable Accommodation

We provide accommodations for qualified applicants with disabilities, unless undue hardship occurs. Contact Human Resources for assistance.

Diversity and Equality

We embrace diversity and are committed to an inclusive, discrimination-free workplace. Employment decisions are based solely on merit and qualifications.

About MCI

MCI is a leading provider of business process outsourcing, contact center, and IT services, with multiple facilities across North America and globally. We are recognized for rapid growth and innovation in customer experience solutions.

Disclaimer

This job description provides a general overview and is not exhaustive. Responsibilities may change, and employment is at-will.

Regarding COVID-19

We have implemented safety measures including social distancing, cleaning, temperature checks, and mask requirements to protect our staff and clients.