Work at Home Contact Center Agent

MCI; Invermay; Remote; CAD 30,000 - 60,000; Full time

Job summary

MCI is seeking a Work at Home Contact Center Agent to provide exceptional customer service. Responsibilities include handling inquiries, troubleshooting issues, and ensuring customer satisfaction. The role offers competitive pay, flexible schedules, and various benefits, making it an excellent opportunity for those looking to work remotely.

Benefits

Work-From-Home

Paid Training

Paid Time Off

Medical, Dental, Vision Insurance

Retirement Plan

Flexible Schedules

Company Laptop

Daily Contests and Prizes

Casual Dress Code

Regular Raises

Qualifications

• Must be 18+ years old.
• Excellent communication skills required.
• Typing speed of 20+ WPM.

Responsibilities

• Listen to customers and resolve issues.
• Use systems for account management.
• Identify sales opportunities.

Skills

Communication

Problem-solving

Conflict resolution

Customer service orientation

Multitasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Join to apply for the Work at Home Contact Center Agent role at MCI.

Benefits & Perks
Work-From-Home, Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Flexible Schedules, Company Laptop, Daily Contests, Prizes, Casual Dress Code, Regular Raises

Job Details
Full-Time, Hourly + Bonus

Application Process
No Resume Required, Phone Interview

Position Overview
MCI is a leading Business Process Outsourcing (BPO) company specializing in tailored solutions for our clients. We are seeking nationwide work-at-home customer service, help desk, technical support, and sales representatives to support federal, state, and commercial clients. Responsibilities include handling inbound inquiries, troubleshooting, and assisting with product and service modifications, ensuring excellent customer experience. Applicants must complete an application on our careers page, including screening questions and a pre-employment test.

Responsibilities

• Listen to customers, understand their needs, and resolve issues
• Use systems and technology for account management
• Identify sales opportunities and apply sales skills
• Explain products and processes to customers
• Escalate dissatisfaction appropriately
• Ensure first call resolution

Candidate Qualifications

• Must be 18+ years old
• High school diploma or equivalent
• Excellent communication skills
• Typing speed of 20+ WPM
• Basic Microsoft Office knowledge
• Understanding of Windows OS
• Reliable with good attendance
• Problem-solving and conflict resolution skills
• Customer service oriented
• Ability to multitask and stay focused
• Team-oriented and adaptable

Conditions of Employment

• Authorized to work in the country
• Willing to undergo background/security checks and drug screening

Compensation & Benefits

Competitive pay based on experience, with benefits including PTO, holidays, health coverage, retirement, disability, life insurance, career growth, paid training, and a casual work environment. Specific benefits vary by location.

Physical Requirements

Primarily sedentary work involving sitting/standing for long periods, using computers and office equipment, with occasional movement and lifting up to 40 pounds.

Equal Opportunity & Accommodation

MCI provides reasonable accommodations for disabilities and is committed to a diverse, discrimination-free workplace. All employment decisions are based on merit and qualifications.