Account Director

Pacific Coast Fruit Products Ltd.; British Columbia; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading company in the food and beverage sector is seeking an Account Director to manage and grow customer relationships. The role involves strategic planning, customer management, and ensuring service excellence. The ideal candidate will have extensive key account experience and strong business acumen.

Benefits

Competitive compensation

RSP matching

Extensive group benefits

Annual performance bonus

Employee engagement activities

Qualifications

• Minimum seven years of key account experience with national or large regional accounts.
• Strong business and financial acumen required.
• Advanced user of Microsoft Office applications.

Responsibilities

• Generate sales plans that drive consistent sales volume and margin growth.
• Identify growth opportunities with existing customers.
• Manage the broker network to ensure effective execution of customer plans.

Skills

Analytical

Project management

Communication Effectiveness

Education

University degree in Business

Tools

Microsoft Office

Excel

PowerPoint

Job description

Nestled between the mountains of the Fraser Valley in the center of the agricultural hub of Abbotsford, British Columbia, Pacific Coast Fruit Products (PCFP) was originally built as a frozen berry plant but has since evolved into a highly productive manufacturer of fruit juice concentrates, not From Concentrate (NFC) juices, purees, and puree concentrates for the food, beverage, and nutraceutical industries. Through teamwork and innovation, we process millions of pounds of berries from the Fraser Valley and around the world. Pacific Coast Fruits Products not only produces quality ingredients we also contribute to the local food economy while helping to establish food security, both at home and abroad. Pacific Coast Fruit Products is one of the Fraser Valley's; secret success stories, and we are looking to grow and take on new team members.

At Pacific Coast Fruit, you will receive competitive compensation along with RSP matching , extensive group benefits , annual performance bonus as well as enjoy employee engagement activities that occur throughout the year. Come join us to witness what fun-at-work looks like and BE one of us!

Responsibilities :

The Account Director is the central link between Pacific Coast Fruit Products and our customers, facilitating and supporting complementary relationships between multiple departments that create and sustain customer value.

As Account Director, you are as adept at managing and growing share with existing customers as you are at onboarding profitable new customers. Today, your broad customer portfolio is predominantly food and beverage manufacturers, and significant opportunities lie in burgeoning new channels such as nutraceuticals, bakery and snacking.

You bring a professionalism that includes business forecasting and planning, pipeline generation and proactive identification of gaps or risks to budget and creating plans to mitigate or eliminate. Your customer management skills are exemplary.

You have deep knowledge of your customers and their needs, identify product gaps, track performance vs plan, and provide regular customer performance reviews. In addition to ensuring stable existing customer performance, you pursue new business opportunities with focus and discipline and ensure your time and organizational resources are directed to projects of greatest volume and margin.

Live and Model the Organization’s Values :

I. Invest in Relationships- We build trust and collaborate to develop long term partnerships

• Focus on what is good for the team and the organization
• Share knowledge freely to ensure organizational strength and sustainability
• Make time to help and develop others

II. Act with Integrity – We are transparent, honest and ethical in all of our interactions

• Bring your best to all your interactions
• Use good judgment and limit risks
• Walk the walk and be accountable

III. Excel at Service – We set the standard for delivering exceptional service

• Be easy to do business with
• Ensure quality always comes first
• Respond to internal and external customers with urgency

IV. Deliver Excellence- We aspire for Excellence in everything we do

• Be action oriented. Drive results with grit and decisiveness
• Seek out the root cause to solve problems
• Do the things that bring greatest value and make an impact

Demonstrate your commitment through defined action :

Communication

• Listen well and seek to understand
• Communicate concisely, candidly and respectfully
• You’re an avid contributor to discussions and share ideas and solutions.
• Know your business and our products
• Proactively seek knowledge
• Passionate about continuous improvement

Community

• Embrace diverse backgrounds and cultures
• Seek out different perspectives and choose the best ideas, wherever you find them
• Center your approach in the well being of colleagues and the sustainability of communities.

Accountabilities :

• Generate sales plans (strategies and tactics) that generate consistent sales volume and margin growth;
• Identify opportunities for growth with existing customers including growth of current listings as well as leverage new product introductions for incremental volume and margin;
• Establish penetration plans for prospects; aggressively drive pipeline opportunities through new prospects;
• Broaden PCFP’s relationship penetration with accounts cross functionally as well as with the accounts’ senior management;
• Effectively launch and gain distribution of new products;
• Provide regular business reviews with accounts to ensure business performance remains on track vs. plan and that issues are dealt with proactively, or when they surface, expeditiously.;
• Utilize customer feedback and data to provide accurate forecasting to assist in demand planning;
• Manage the broker network, where applicable, to ensure PCFP receives fair share of attention from the broker; ensure broker is providing fair ROI for fees paid; &
• Mobilize brokers to ensure customer plans are consistently and effectively executed.

Qualifications :

• Minimum seven years of key account experience with national or large regional account;
• Commodity Selling Experience an asset;
• Strong business and financial acumen : business analytics skills, customer P&L agility, ability to plan;
• Ability to make fact-based recommendations;
• Ability to troubleshoot problems and find profitable solutions;
• Advanced user of Microsoft Office applications with particularly developed skills in Excel, and PowerPoint;
• Advanced ability to work with and contribute to teams;
• Critical skills and qualities include;
• Analytical & Project management
• High energy and urgency
• Thoroughness
• Executional Excellence
• Communication Effectiveness

Education and Personal Development :

• University degree in Business, or commensurate experience preferred.
• Candidates with industry-specific personal development track record preferred, including participation in 3rd party training activities targeted at optimizing functional performance