Technical Support Specialist

ZipRecruiter; Laval; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join the House of Commons as a Technical Support Specialist, where you'll provide vital IT support to Members of Parliament and their staff. This role involves troubleshooting and resolving technical issues in a dynamic call centre environment. Enjoy opportunities for career growth, training, and a supportive work culture. If you have a passion for technology and customer service, we want to hear from you!

Benefits

Training and development opportunities

Minimum of 4 weeks’ vacation

Qualifications

• At least 3 years of troubleshooting and supporting Microsoft Windows OS.
• Experience working in a call centre.

Responsibilities

• Provide technical expertise for calls or requests to the IT Service Desk.
• Support and resolve issues with House technologies.

Skills

Troubleshooting

Technical Support

Customer Service

Education

Post-secondary education in Computer Science

Tools

Microsoft Windows OS

Microsoft Office Suite

VOIP systems

Job description

Job Description

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

Job Description

The House of Commons’ Parliamentary Precinct Operations is currently creating a pool of qualified candidates for the position of Technical Support Specialist.

In this role, working in a call centre environment, you will provide technical expertise for calls or requests to the IT Service Desk. You will support and resolve issues encountered with House technologies by Members of Parliament and their staff on the Hill and in constituency offices, including House Officers, administrative staff, Library of Parliament employees, Parliamentary Translation employees, the Parliamentary Centre, and parliamentary partners. Responsibilities include telephone and email support, guidance, and online troubleshooting.

The position requires working on a rotational basis outside normal hours, due to the 24/7 nature of activities.

Top Reasons to Join the Client Care Team:

Would you like to work in a dynamic and rewarding environment, supporting high-profile clients such as Members of Parliament, their staff, VIP clients, and the HoC Administration and Partners? This role offers recognition and experience in supporting users in a call centre environment, with a focus on resolving issues quickly and efficiently. It provides opportunities for career growth across various facets.

• Training and development opportunities.
• Minimum of 4 weeks’ vacation.

Qualifications

Education:

• Successful completion of post-secondary education in Computer Science, Information Technology, or a related field from a recognized institution, or an acceptable combination of education, training, and relevant experience.

Experience:

• At least 3 years of troubleshooting and supporting Microsoft Windows OS (e.g., Windows 10) and Microsoft Office Suite (Office 365).
• At least 2 years supporting and resolving hardware, software, and peripheral problems for Windows-based personal computers in an enterprise network environment.
• At least 2 years troubleshooting and supporting mobile devices.
• Experience working in a call centre.

Assets:

• Experience with VOIP systems.
• Networking skills, including Wi-Fi, WAN, and LAN.
• Certifications such as CCNA, CNA, A+, MCSE, or ITIL.
• Experience dealing with high-profile clients and VIPs.
• Knowledge of the political environment.

Additional Information

We are committed to creating an inclusive workplace with a barrier-free recruitment process. If you require accommodations or accessible materials, please contact Recruitment and Selection Services at [e-mail].

This position is assigned a linguistic profile of CBC, indicating the level of second language proficiency required. Consideration may be given to candidates with other profiles.

We encourage you to save a copy of this job notice. After the closing date, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for similar roles on an indeterminate or fixed-term basis.

Learn more about us at Ourcommons.ca.

For information about our hiring process, visit Eligibility and Selection.