Technical Support Specialist

Samsara; Canada; Remote; CAD 48,000 - 64,000; Full time

Job summary

An innovative firm is seeking a Technical Support Specialist to join their dynamic team. This remote role offers the chance to impact vital industries by ensuring safety and efficiency. You will be responsible for responding to customer inquiries, managing your workload, and collaborating with support teams. The ideal candidate will possess a Bachelor’s degree in a technical field and have 1-3 years of technical support experience. Join this forward-thinking company and contribute to its mission of transforming physical operations through technology.

Benefits

Competitive Compensation

Remote and Flexible Working Options

Health Benefits

Charitable Initiatives

Qualifications

• 1-3 years of technical support experience required.
• Strong English and French communication skills are essential.

Responsibilities

• Respond to customer inquiries via phone and chat.
• Coordinate with support teams to escalate issues.

Skills

Technical Support

Customer Communication

Problem Solving

SaaS Systems

Cloud Applications

Bilingual (English and French)

Education

Bachelor's Degree in Technical Field

Tools

Cloud Computing

Mobile Computing

Hardware Troubleshooting

Job description

Join to apply for the Technical Support Specialist role at Samsara.

Who We Are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, enabling organizations dependent on physical operations to harness IoT data for actionable insights and operational improvements. We aim to enhance safety, efficiency, and sustainability across industries that form the backbone of the global economy, including agriculture, construction, field services, transportation, and manufacturing. We are committed to digitally transforming these sectors at scale.

Working at Samsara means shaping the future of physical operations and contributing to innovative product solutions like Video-Based Safety, Vehicle Telematics, and Equipment Monitoring. As a recently public company, we offer autonomy and support for long-term impact and growth.

About the role:

You will be part of our frontline support team, composed of skilled Technical Support Specialists. Your responsibilities include responding to customer requests via phone and chat, managing your workload independently, and collaborating with support teams across locations. Strong technical knowledge, customer-facing skills, and excellent communication are essential. You should be comfortable handling complex issues in a fast-paced environment.

This is a remote position open to candidates residing in Canada, excluding Toronto, Vancouver, Calgary, Edmonton, and Montreal, with flexible hours including nights and weekends.

You should apply if:

• You want to impact vital industries by ensuring safety, efficiency, and sustainability.
• You are eager to develop your career in a growth-oriented environment.
• You are motivated by innovative challenges and team success.

In this role, you will:

• Respond to customer inquiries via phone and chat.
• Coordinate with support teams to escalate issues.
• Manage your workload effectively.
• Use available resources to resolve technical problems.
• Document customer interactions clearly.
• Embody Samsara’s cultural principles, including customer success, long-term thinking, inclusivity, and teamwork.

Minimum requirements:

• Bachelor’s degree or higher in a technical field such as computer science or engineering.
• 1-3 years of technical support experience.
• Comfort with technical concepts, SaaS systems, and interfacing with engineers.
• Interest in working in a dynamic, fast-growing environment.
• Knowledge of cloud applications, mobile computing, and hardware troubleshooting.
• Strong English and French communication skills; Spanish is a plus.
• Ability to work flexible hours, including nights and weekends.

Preferred:

• Knowledge of electrical circuits, GPS, and telematics.

The annual salary range is CAD 48,875 to CAD 63,250, depending on experience and location.

Samsara is committed to diversity and equal opportunity employment. We welcome applicants from all backgrounds and do not charge fees at any stage of the hiring process.

Benefits: Competitive compensation, remote and flexible working options, health benefits, charitable initiatives, and more.

Accommodations: We support inclusive hiring and provide accommodations for applicants with disabilities. Contact [e-mail] for assistance.

Flexible Working: Our model supports in-office, hybrid, or remote work, depending on role requirements and location.