Technical Support Specialist Victoria, BC, CA

Leadpages; Victoria; Remote; CAD 55,000 - 60,000; Full time

Job summary

A leading company in digital marketing solutions is seeking a Technical Support Specialist who excels in customer service and technical skills. This remote opportunity, ideal for forward thinkers, requires resolving issues swiftly and efficiently while ensuring exceptional support. Join a people-first culture dedicated to diversity and personal growth!

Benefits

Generous vacation and healthcare benefits

Monthly fitness reimbursements

High-end hardware and equipment

Flexible work hours

Professional development support

Qualifications

• 2+ years in a customer service environment.
• Experience with WordPress and email marketing tools desirable.
• Impeccable grammar and ability to craft detailed responses.

Responsibilities

• Resolving customer support tickets through multiple channels.
• Maintaining professional knowledge and exceeding customer expectations.
• Meeting KPIs of speed, accuracy, and customer satisfaction.

Skills

Customer Service

Technical Support

Critical Thinking

WordPress

Communication

Education

Associate’s degree in Computer Science

Tools

ZenDesk

Salesforce.com

MailChimp

Job description

Salary Range: CA$55,000.00 To CA$60,000.00 Annually

*This is a remote opportunity open to those located in, and legally eligible to work in, Canada. We do have an office located in Victoria, BC for those located here and interested in a hybrid opportunity*

Part of the Redbrick portfolio of companies, Leadpages is a complete lead generation platform that helps small businesses, marketing teams, and digital marketers find new customers and close sales online. Leadpages’ no-code website builder, AI Engine, and full suite of digital marketing tools give growing businesses everything they need to collect leads. Leveraging eleven years of conversion data and industry expertise, Leadpages recently launched performance marketing services to offer its customers a hands-off marketing solution. Distinguished by best-in-class support, Leadpages is a three-time Inc. 500 company. Leadpages is a Certified B Corporation as part of the Redbrick portfolio. Redbrick has been named one of Canada’s Top Small and Medium Employers for six consecutive years and is among 2025’s Top 100 Employers in BC.

One thing that our team members say they value most is our fun and truly “people-first” culture. Ours is a place where you’re given the autonomy to do your best work, from home or in the office, with the tools and support you need to do so. We cheerlead your goals and accomplishments and are invested in your future.

Here are some of the things our team loves most about working at Leadpages:

Highly competitive salary

Attractive vacation, healthcare & benefits, including generous RRSP matching

Monthly fitness reimbursements to support a healthy and active lifestyle

State-of-the-art and centrally located office

Flexible work hours and options to work remotely

High-end hardware and equipment — in office and at home

Autonomy and freedom to do your best work on your own terms

Opportunities to learn and grow through professional development support, funding, and mentorship

Internal mobility: opportunities to work with various products and teams across the Redbrick portfolio of companies

“Leadpages has provided me with the opportunity to learn new skills and find effective ways to apply my existing skill set to a new role. Each day is different, and I’m lucky to work with supportive colleagues all across North America and customers all over the world!”

–Jake, Senior Technical Support Specialist

What does a day look like in my role?

As a Technical Support Specialist at Leadpages, you’ll have turbo-charged technical skills, apply critical thinking for the best solutions, and want to work with a fantastic team of people. The ideal candidate for this role is a forward thinker and is always looking to test new ideas and isn't afraid to push the boundaries. Our customers have come to expect that we can solve their issues the first time. We take pride in providing a world-class support experience and are always looking for someone that’s a great fit for our team.

The working schedule for this position will be Sunday to Thursday

What it means to be a Technical Support Specialist

We get it, you want to know what you’re signing up for before you apply, right? This is what you need to know. As a Technical Support Specialist at Leadpages, you’ll be responsible for:

Resolving customer support tickets through phone, chat, social media, and email interactions.

Answering each ticket with empathy and providing app-specific best practices.

Maintaining professional and technical knowledge by attending in-house workshops, attending product meetings, and reviewing the knowledge base.

Going above and beyond expectations by not only answering the ticket, but anticipating the customer’s future needs.

Ensuring external and internal customer inquiries are responded to within established timeframes, and technical support service levels are achieved.

Meeting our key performance indicators (KPIs) of speed, accuracy, and maintaining overall customer satisfaction.

Leveraging our systems and resources available to go further than you thought possible and be the best teammate you can be.

Understanding the values and importance of relationships, the success of the customer, and embracing the team aspect.

Helping to build our knowledge-base of answers to frequently asked questions.

After 1 week you will have:

Completed onboarding.

Met the team and support staff.

Be familiar with the training process.

Working on tickets with help from the trainer.

After 1 month you will have:

Completed the first phase of training.

Entered the apprentice phase.

Be familiar with CS policies and procedures.

Met other teams and departments within Leadpages.

After 6 months you will have:

Graduated from training.

Worked on tickets/chats/phone calls from customers.

Started to contribute to the team and knowledge base.

Started a project within CS to make your own.

What we would like to see in you

Every Redbricker has three things in common: We’re curious, passionate, and good-humoured. We try our best to balance hard work with good, old-fashioned fun. As a Technical Support Specialist at Leadpages, there are extra specialties we’re on the lookout for:

Impeccable grammar, punctuation, with the ability to craft a detailed, well-thought-out email answering technical questions.

Experience in some (or all) of our technology stack: WordPress, e-mail marketing apps/Email Service Providers (ex. MailChimp, ConstantContact, and AWeber) or CRMs (ex. ZenDesk or Salesforce.com).

Experience providing live chat and/or phone support.

Experience in CSS or HTML is helpful, but not required.

An associate’s degree in computer science or related technology fields is helpful.

2+ years in a customer service environment.

Redbrick and Leadpages are committed to creating a diverse environment where everyone can be their true authentic selves. We value all differences as they are essential for a thriving, happy, and productive workplace. If you’d like to join us and help build a disruptive company where we are all proud to belong, here are the next steps to becoming the next Technical Support Specialist at Leadpages:

Apply with your cover letter and resume.

Take this opportunity to tell us your story and why you’d be a good fit for our team.

Be sure to follow us on LinkedIn and Instagram for all that’s happening at Leadpages.

If you need accommodations during the hiring process, please reach out to us at [e-mail]. We’re here to support your success.

Redbrick and Leadpages are headquartered on the traditional Coast Salish territory, and we respectfully acknowledge the Lekwungen and W̱SÁNEĆ People of this region. With gratitude, we live, work, and care for this beautiful land.