Business Development Manager

MCAP; Toronto; Remote; CAD 60,000 - 100,000; Full time

Job summary

Join a dynamic and entrepreneurial environment as a Business Development Manager with a leading mortgage finance company. In this role, you'll represent the firm to the Mortgage Brokerage community, focusing on building relationships, retaining business, and acquiring new clients. With a commitment to service excellence, you'll leverage your sales expertise to drive growth in a specified territory. This position offers the chance to work from home while traveling to meet brokers, ensuring you have the tools and support needed to succeed. If you're passionate about making a difference in the mortgage industry, this opportunity is for you.

Benefits

Competitive total rewards offering

Continuous learning and development

Flexible work environment

Qualifications

• 5+ years sales experience in Financial Services preferred.
• Exceptional verbal and written communication skills.
• Strong customer service skills.

Responsibilities

• Retain and grow business with current brokers and acquire new ones.
• Create and implement innovative marketing campaigns.
• Update and maintain broker information in Salesforce.

Skills

Sales Experience

Communication Skills

Negotiation Skills

Organizational Skills

Analytical Skills

Customer Service Skills

Education

University Degree

Accredited Mortgage Professional (AMP)

Tools

Salesforce.com

MS Outlook

MS Word

MS Excel

MS PowerPoint

Web-Ex

Job description

Business Development Manager

MCAP at a Glance

Joining MCAP means you will be a part of our diverse workforce of highly talented individuals who are recognized for their expertise and success! At MCAP, your professional expertise, commitment to teamwork and passion for service excellence are recognized and rewarded with competitive total rewards offering, a career with continuous learning and development (formal & informal training), and exciting opportunities in a dynamic, entrepreneurial environment.

The Role

This position is responsible for representing MCAP to the Mortgage Brokerage community in a specified territory. Primary responsibility is to retain and grow existing business with current MCAP registered brokers/agents and develop and acquire net new business with brokers/agents not currently registered with MCAP in a specified territory. The Business Development Manager will be accountable for annual achievement of specific targets set at the beginning of each fiscal year. The primary focus is on funded volume specific to net new origination and refinance with additional secondary targets based on other business unit priorities as set by the VP, Sales (i.e. high ratio vs. conventional split).

This role will work primarily out of a remote home office with travel required to brokers and the MCAP office. BDMs must possess a valid driver’s license at all times.

Relationship Management – Retain, Grow, & Acquire

• Deliver and manage the “Optimal Broker Experience”
• Create awareness of MCAP products with new Mortgage Brokers by:
• Presenting to small or large groups selling value proposition
• Position products and services
• Increase results with existing MCAP Mortgage Brokers
• Identify unforeseen needs and opportunities and construct a plan to address
• Utilize sales and marketing programs to add additional value to the broker relationship (i.e. Mpoints loyalty program)
• Negotiate with brokers to gain a commitment on volume
• Assist in registration and creation of new MCAP Broker/Brokerage profiles and creating a Mortgage Broker/Brokerage file for each account for MCAP management while updating all information in Salesforce.com
• Identify new/potential Brokers/Brokerages
• On a frequent basis, contact potential new brokers and set up appointments to present MCAP’s value proposition
• Inform and educate new brokers on products and programs
• Perform relationship building activities in a professional manner encouraging open communication with respect to market trends and competitive intelligence
• Hold brokers accountable to committed volumes, funding ratios, and any other metrics as determined by MCAP.
• The use of agendas for scheduled meetings, accompanied with broker score card and co-agent reporting.
• 10 – 12 meetings per week are required in this role.

Marketing

• Create and implement innovative campaigns to drive business in a specified territory
• Communicate on a timely and regular basis utilizing Salesforce.com the following:

• Rate updates
• Incentive programs
• Program and policy updates
• Education
• Service levels
• other

• Attend industry events both association and mortgage brand specific
• Man tradeshow booths

Planning

• Develop an annual strategic territory and account plan
• Manage monthly expenses prudently to assist in growth of the business
• Create a touch-point strategy to organize work week, appointments and presentations
• Identify the Broker’s business style and personal attributes in order to foster a strong working relationship with MCAP
• Follow up on leads in a timely manner in order to capitalize on the opportunity to increase our customer base

Reporting

• Update and maintain all broker information within Saleforce.com
• Complete full Know Your Client (KYC) profiles for all Submission Agents within Salesforce.com
• Log all daily activity in Salesforce.com- maintaining minimum levels
• Log any promotions or specials in Saleforce.com

What You Bring To The Team

• Minimum 5 years sales experience – Financial Services preferred but not mandatory OR a m inimum 2 years underwriting experience
• Results oriented
• Creative and innovative
• Exceptional verbal and written communication skills
• Excellent organizational and time-management skills
• Excellent presentation skills
• Ability to build meaningful and trusting relationships
• Ability to multi-task in a fast paced environment
• Effective negotiation skills
• Strong analytical and problem solving skills
• Proficient with MS Outlook, Word, Excel, PowerPoint, Web-Ex, etc
• Strong customer service skills.
• Self-driven, motivated with the ability to work independently and in a team environment
• Carries out duties with integrity and takes responsibility for actions.
• Thorough knowledge of mortgage broker network and emerging industry trends
• University Degree
• Accredited Mortgage Professional (AMP, preferred) or courses to satisfy provincial regulatory requirements

If this sounds like you and you are looking to be a part of one of Canada’s largest independent mortgage finance companies, then we want to hear from you!

Be A Part Of Something Great

MCAP is Canada’s largest independent Mortgage Finance company with over $150 billion in assets under management providing mortgage solutions for residential and commercial properties. For over 35 years, MCAP originates, trades, securitizes and services mortgages in offices across Canada. MCAP originates residential mortgages exclusively through the mortgage broker channel as we believe that a professional mortgage broker is a consumer's best option and MCAP actively promotes the services of mortgage brokers across the country. MCAP is also a leader in the Canadian residential construction lending market with over 25 years in the business. Our teams of dedicated professionals serve a variety of developer, construction and lender clients across Canada.

Position #: req2031

Employment Status: Permanent Full Time

Location:Toronto or Waterloo

Number Of Openings:1

Department: Residential

Internal Job Title: Business Development Manager

The above information in this description has been designed to indicate the general nature and level of work performed by employees in the position. It is not designated to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

MCAP provides equal opportunities for all applicants and is committed to fostering an inclusive, accessible environment, where all employees feel valued, respected and supported throughout the recruitment and employment process. If you require accommodation, we will work with you to meet your needs.