Caseworker

Cencora; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

Cencora is seeking a dedicated individual to manage healthcare projects and provide support through call-centre programs. The role involves case management, market research, and collaboration with healthcare providers. Ideal candidates will have strong communication and problem-solving skills, and experience in customer service. Join us to make a difference in health and wellness.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Family Support

Training Programs

Mentorship

Volunteer Activities

Qualifications

• Minimum of one year experience in customer service.
• Bilingual (French / English) is an asset.

Responsibilities

• Manage assigned projects and cases.
• Implement call-centre programs for patients and healthcare professionals.
• Conduct market research initiatives.

Skills

Communication

Problem Solving

Organizational Skills

Attention to Detail

Education

Associate's Degree

Tools

Word

Excel

Outlook

Job description

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Primary Duties and Responsibilities :

• The management of the assigned projects and / or cases.
• Adherence to the general company processes.
• Telephone support : Implementing call-centre programs including support for patients, healthcare professionals, and funding bodies. Focus areas include funding and access issues, compliance programs.
• Administer and adhere to case-management protocols, including clinical monitoring, data collection, patient follow-up, compliance, therapy monitoring, adverse event reporting, and liaising with healthcare providers.
• Conduct market research initiatives with physicians, patients, pharmacists, or other health professionals.
• Manage out-bound calls for patient programs based on casework methods.
• Document activities in specific databases.
• Participate in ongoing training and specialized courses as deemed appropriate.
• Provide feedback on protocols, databases, processes, and inter-departmental relationships.
• Communicate clearly with managers and colleagues regarding case management during absences.
• Participate in training of new caseworkers, including shadowing and call monitoring.
• Report all adverse events to the appropriate units / departments.
• Perform other duties as assigned.

Experience and Educational Requirements :

• Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar, typically obtained through a two-year associate's degree or equivalent experience.
• Minimum of one year experience in customer service.
• Bilingual (French / English) is an asset.
• Ability to multitask and attention to detail.
• Strong problem-solving skills.
• Experience in the medical and pharmaceutical field is an asset.
• Working knowledge of Word, Excel, and Outlook.

Minimum Skills, Knowledge, and Requirements :

• Advanced knowledge of the pharmaceutical distribution industry.
• Knowledge of automated warehouse systems.
• Strong business, financial, analytical, and mathematical skills.
• Effective communication skills, both oral and written.
• Interpersonal and leadership skills.
• Organizational skills with attention to detail.
• Ability to meet deadlines consistently.
• Excellent problem-solving and presentation skills.
• Knowledge of Office programs like Word, Excel, PowerPoint.

The successful candidate may have daily contact with English-speaking customers, patients, or cross-functional teams.

What Cencora offers

We provide comprehensive benefits supporting wellness, personal growth, and professional development, including medical, dental, vision, family support, training programs, mentorship, and volunteer activities.

Cencora is committed to equal opportunity employment, prohibiting discrimination and harassment, and providing accommodations for individuals with disabilities. To request accommodations, contact 888.692.2272 or [e-mail]. Messages unrelated to accommodation requests will not be responded to.

Accessibility Policy

Cencora ensures accessible employment practices and accommodations during recruitment and employment.