Virtual Customer Service Representative

AO Globe Life - Nzube Justin Ejifugha; Vancouver; Remote; CAD 40,000 - 50,000; Full time

Job summary

A leading company in the insurance sector is seeking a Customer Service Representative to enhance client relations in a remote environment. The role involves resolving client inquiries, maintaining comprehensive records, and educating clients about products. Successful candidates will demonstrate strong communication and analytical skills, along with a commitment to exceptional service.

Benefits

Comprehensive training programs

Competitive weekly compensation

Health, dental, and vision benefits

Opportunities for professional growth

Qualifications

• Experience in a client service role is required.
• Excellent verbal and written communication skills.
• Self-directed and highly organized work style.

Responsibilities

• Resolve client inquiries and concerns efficiently.
• Maintain accurate client records and documentation.
• Educate clients on products and services.

Skills

Communication

Problem Solving

Analytical Skills

Tools

Customer Relationship Management Software

Job description

Job Title : Customer Service Representative

Location : Remote – Ontario, Alberta, Manitoba, Saskatchewan, British Columbia

Type : Full-Time

Organization Overview :

AO Globe Life seeks a highly professional and results-oriented Customer Service Representative to deliver exceptional service and enhance client relations. This is a remote position requiring a self-directed individual with a commitment to excellence.

Responsibilities :

• Efficiently resolve client inquiries and concerns in accordance with company standards.
• Maintain accurate and comprehensive client records and documentation.
• Adhere strictly to all company policies, procedures, and regulatory guidelines.
• Contribute to process improvement initiatives through constructive feedback and proactive participation.
• Educate clients on products and services with clarity and professionalism.

Compensation and Benefits :

• Remote work arrangement (Work From Home).
• Comprehensive training and professional development programs.
• Competitive weekly compensation package commensurate with experience.
• Comprehensive health, dental, and vision benefits package.
• Opportunities for professional growth and career advancement within the organization.

Qualifications :

• Demonstrated experience in a client service role.
• Excellent verbal and written communication skills, with a focus on clarity and professionalism.
• Proficiency in relevant software applications for customer relationship management and communication.
• Strong analytical and problem-solving abilities to address client needs effectively.
• Self-directed and highly organized work style with the ability to manage time and prioritize tasks efficiently in a remote environment.
• Willingness to obtain the HLLQP License; comprehensive support will be provided.
• Must be a resident of Canada.

Application Process :

Qualified candidates are invited to submit a detailed resume and a formal cover letter outlining their relevant experience and qualifications.

AO Globe Life is an equal opportunity employer committed to diversity and inclusion in the workplace.

J-18808-Ljbffr

Create a job alert for this search