Technical Support / Customer Service Representative (Remote)

Concentrix Trust & Safety; City of Langley; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service is seeking a Technical Support / Customer Service Representative to work remotely. The role involves providing customer support, resolving technical issues, and maintaining product knowledge. Ideal candidates should have customer service experience and a high school diploma, with a focus on building relationships and problem-solving.

Benefits

Paid training

Performance incentives

Referral bonuses

Comprehensive benefits including retirement plans

Health insurance

Wellness programs

Mentorship

Diversity initiatives

Qualifications

• At least 1 year of customer service experience; technical support experience preferred.
• Quiet, distraction-free environment to work from at home.
• Strong computer navigation skills and PC knowledge.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Track, document, and retrieve information in databases.

Skills

Customer relationship building

Problem-solving

Multitasking

Computer navigation

Education

High school diploma or GED

Job description

Technical Support / Customer Service Representative (Remote)

Join to apply for the Technical Support / Customer Service Representative (Remote) role at Concentrix Trust & Safety.

Job Description

The Technical Support / Customer Service Representative (Remote) works from home and interfaces with customers via inbound/outbound calls and/or the Internet. This position provides customer service support and resolves routine problems and questions regarding clients' products and/or services. We accept applications on an ongoing basis. Military veterans are encouraged to apply.

Responsibilities

1. Provide inbound customer support using a call flow guide.
2. Resolve technical issues related to hardware, software, and client products.
3. Track, document, and retrieve information in databases.
4. Maintain broad knowledge of client products and/or services, such as smartphones, tablets, computers, and wearables; familiarity with iOS and/or MacOS is preferred.
5. Offer additional products and/or services.
6. Deliver excellent customer experiences with professionalism and a smile.

Qualifications

• Strong focus on building customer relationships.
• At least 1 year of customer service experience; technical support experience preferred.
• Open availability and high school diploma or GED.
• Quiet, distraction-free environment to work from at home.
• Proficiency in multitasking and eagerness to learn new technologies.
• Strong problem-solving skills with the ability to ask probing questions.
• Strong computer navigation skills and PC knowledge.
• High-speed internet (no wireless/hotspots or satellite) and a smartphone.

What’s In It For You

Competitive starting wage between $16 and $18, paid training, performance incentives, referral bonuses, and comprehensive benefits including retirement plans, PTO, holidays, health insurance, wellness programs, mentorship, and diversity initiatives.

If you’re ready to reimagine your career and join a global organization that values its people, apply today!