Customer Service Associate

GL Worldwide; Vancouver; Remote; CAD 40,000 - 55,000; Full time

Job summary

Join a leading company in the insurance industry as a Customer Service Associate, providing exceptional support to clients globally while enjoying the flexibility of a remote work arrangement. This role offers the chance to make a significant impact through strong problem-solving skills and effective communication, with unlimited potential for growth and incentives.

Benefits

Commission-based with unlimited incentives

All-expensed travel incentives

Unlimited upskilling

Work from Home Arrangement

Fixed weekends off

Qualifications

• Strong communication and interpersonal skills required.
• Ability to efficiently resolve complex customer issues.
• Proficiency in Microsoft Office and Zoom applications necessary.

Responsibilities

• Provide first-class assistance and resolve customer concerns.
• Apply troubleshooting methods to identify customer issues.
• Advocate for product/service enhancements based on feedback.

Skills

Strong communication skills

Interpersonal skills

Problem-solving

Multitasking

Patience

Confidence

Comprehension skills

Tools

Microsoft Office

Zoom

Job description

Customer Service Associate ____________________________________________________ Deliver exceptional service in life and health insurance.

Be the go-to problem solver who helps customers thrive through smart solutions, fast responses, and expert advice.

Advance your global career in insurance support while staying rooted at home.

This opportunity allows you to make your mark in the wholesale industry, supporting customers worldwide through innovative tools and platforms—all without relocating.

Be part of something impactful, future-focused, and growth-driven.

Job Description As a Customer Service Associate , you’ll provide first-class assistance to clients, ensure smooth enrolling of clients and resolve concerns, and contribute to product improvements by collaborating closely with internal teams and customer feedback channels.

Your Daily Tasks Apply consistent troubleshooting methods to identify and resolve customer issues quickly and accurately Ensure customer satisfaction and retention by addressing concerns promptly Help identify, document, and escalate product issues for verification Advocate for product / service enhancements based on customer feedback Required Skills Strong communication and interpersonal skills.

Ability to efficiently resolve complex and escalated issues.

Patience, confidence, and a positive attitude when dealing with customers.

Excellent listening and comprehension skills.

Ability to multitask in a fast-paced environment.

Proficiency in Microsoft Office and Zoom applications.

Commission-based with unlimited incentives All-expensed travel incentives Unlimited upskilling Work from Home Arrangement Fixed weekends off Powered by JazzHR

Create a job alert for this search