Regional Coach / Regional Manager

FYidoctors; Kelowna; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in the optical industry seeks a Regional Coach/Manager to oversee optometry practices in British Columbia. The role involves enhancing patient experiences, coaching teams, and driving growth. Ideal candidates have extensive management experience and strong interpersonal skills. Join a people-first culture that values diversity and inclusion, and enjoy a comprehensive rewards package.

Benefits

Two free pairs of glasses and lenses annually

Coaching culture for growth and development

People-first culture

Commitment to giving back locally and nationally

Qualifications

• Minimum 5 years managing retail or hospitality teams across multiple locations.
• Minimum 4 years in leadership or management roles.

Responsibilities

• Oversee and provide leadership to optometry practices.
• Analyze store financial data and recommend improvements.
• Drive strategic growth and revenue with a regional focus.

Skills

Coaching

Team Building

Communication

Problem Solving

Negotiation

Education

Business diploma and/or degree

Tools

Microsoft Office

Job description

Reporting to the Director of Western Canada, the Regional Coach / Regional Manager will oversee and provide leadership and coaching to a group of optometry practices in British Columbia.

Ideally, the candidate will be located in Okanagan.

What Will You Be Doing?

• Contributing to consistent, high-quality patient experiences in a multi-unit, cross-functional environment encompassing retail, manufacturing/lab, and doctor services to achieve organizational goals.
• Preparing the organization for quality improvement by advising on team building, interpersonal communication, meeting facilitation, and leadership skills.
• Providing effective on-the-job training and guidance to team members, utilizing company programs, and delivering clear, motivating, and constructive feedback promptly.
• Analyzing store financial data and recommending improvements for retail business and profitability.
• Ensuring consistent campaigns and communications across all consumer engagement points, reinforcing FYidoctors' vision and brand initiatives.
• Coaching employees to understand how their practices can improve continuously, observing operations, and identifying opportunities for change. Assisting practices in data collection and analysis to assess activity effectiveness.
• Supporting practices in planning for change, setting goals, strategizing, problem-solving, and providing tools and support during challenging situations.
• Driving strategic growth and revenue with a strong regional focus.

As The Successful Candidate, You Have:

• A minimum of five years’ experience managing retail or hospitality teams across multiple locations.
• A minimum of four years’ experience in leadership or management roles.
• A Business diploma and/or degree preferred.
• Excellent coaching and personnel development skills; strong team-building and management capabilities.
• The ability to set clear goals, establish accountability, and foster a positive work environment.
• Strong influencing and negotiating skills; sound judgment; excellent problem-solving and decision-making abilities.
• Excellent verbal and written interpersonal communication skills.
• Knowledge of current optical theory and merchandise.
• Proficiency with Microsoft Office suite (Word, PowerPoint, Excel, Outlook).
• Willingness and ability to travel throughout the region weekly.

How You'll Benefit:

• A comprehensive total rewards package, including two free pairs of glasses and lenses annually.
• A coaching culture supporting ongoing growth and development.
• A people-first culture (dogs are also welcome).
• An organization committed to giving back locally and nationally, supporting your involvement.

Why You Should Join Us:

Our purpose is to enhance the lives of our patients. If you're excited to be part of a team that prioritizes patients and enjoys what it does, you belong with us! Our doctor-led, patient-first approach has helped us grow from 30 to over 300 locations.

We value our over 3,000 team members nationwide and are dedicated to fostering an environment of opportunity, diversity, equity, and inclusion.

At FYi, you'll grow professionally and personally, making a meaningful impact while enjoying your work.

Thank you for your interest in this role and FYidoctors. We look forward to potentially chatting with you and sharing more about this opportunity.