Service Coordinator

SE Health; London; Hybrid; CAD 35,000 - 55,000; Part time

Job summary

Join a distinguished Canadian not-for-profit organization as a Service Coordinator in a hybrid part-time role. This position is essential for ensuring efficient client care coordination, requiring strong organizational and communication skills. You'll have the opportunity to work in a supportive environment that values ongoing education and professional development. With a commitment to treating clients with dignity and empathy, this role allows you to make a meaningful difference in the lives of others while enjoying a competitive salary and benefits. If you're looking to expand your skills while contributing to a noble cause, this is the perfect opportunity for you.

Benefits

Group Benefits

Pension Plan

Education Bursaries

Tuition Assistance Program

WorkPerks Discounts

Extensive Paid Orientation

Professional Development Opportunities

Qualifications

• Strong organizational skills and ability to multitask.
• Experience with PC databases and data entry.

Responsibilities

• Support schedule planning for the healthcare team.
• Maintain an electronic client database and manage records.
• Respond efficiently to caller inquiries and support billing activities.

Skills

Intermediate Data Entry Skills

Verbal Communication Skills

Customer Service Skills

Problem-Solving Skills

Organizational Skills

Ability to Multitask

Education

Courses in Medical Administration

Experience with Community Health Providers

Tools

MS Word

MS Excel

PC Databases

Job description

Hiring for a Hybrid Part Time Service Coordinator Role in London, Ontario

Position Summary

Working part time in a hybrid role at our Service Delivery Centre based in London, this position is responsible for the efficient and effective coordination of client care.

Reasons to Join Our Team

• Be part of a distinguished Canadian, not-for-profit organization with a century of experience.
• Opportunity to utilize and expand your skills and knowledge.
• Ongoing education, training, and professional development opportunities.
• Total Rewards program including group benefits and pension plan.
• Education bursaries.
• Extensive paid orientation and preceptorship program.
• Tuition Assistance Program.
• WorkPerks access to discounts from leading brands and trusted local businesses.

Responsibilities

• Support schedule planning for the healthcare team.
• Schedule staff appropriately to ensure continuity of care.
• Maintain an electronic client database.
• File and manage client records.
• Perform data entry for client, employee, and billing information.
• Respond efficiently to caller inquiries.
• Support billing activities.
• Generate and distribute scheduling and billing reports.
• Investigate and follow up on service errors or discrepancies.
• Perform other administrative duties as assigned.

Minimum Requirements

• Availability days, evenings, every other weekend, and stat holidays (7am-9pm).
• Quiet, confidential workspace for remote work; presence in the office may also be required.
• Access to high-speed internet and a computer.
• Intermediate data entry and keyboarding skills.
• Experience with PC databases.
• Good reading comprehension and excellent verbal communication skills.
• Customer service and problem-solving skills.
• Ability to work independently and adapt to tight deadlines.
• Strong organizational skills and ability to multitask.
• Courses in medical administration or healthcare preferred.
• Experience with community health providers preferred.
• Basic skills in MS Word and MS Excel preferred.
• Willingness to attend 4-6 weeks of in-office training.
• Availability to work in the London office at least one day per week.

About Us

At SE, we love what we do. We bring hope and happiness to clients across Canada, treating everyone with dignity and empathy. As a not-for-profit social enterprise, we are committed to sharing knowledge, providing excellent care, and helping clients achieve their health and wellbeing goals. We offer a competitive salary, group benefits, RRSP pension, and promote work-life balance. Join us to make a meaningful difference.

For health and safety, SE Health requires all employees to be fully vaccinated against COVID-19, which means receiving both doses and 14 days since the last dose. If accommodations are needed due to illness or disability, please contact our Talent Acquisition Team at [e-mail].