Assistant Property Manager - Residential

Life Time; Toronto; On-site; CAD 45,000 - 80,000; Full time

Job summary

Join a leading global real estate investment manager as an Assistant Property Manager, where you'll oversee financial and operational facets of a luxury property. This role offers a chance to enhance resident satisfaction while managing daily operations and financial reporting. With a commitment to excellence and innovation, you'll be part of a dynamic team focused on creating value and connection within the community. This is an exciting opportunity to grow your career in a supportive environment that values diversity and invests in its employees.

Benefits

Comprehensive training

Competitive compensation

Robust benefits

Generous vacation packages

Qualifications

• 3+ years experience in property management or related industry.
• Intermediate knowledge of Microsoft Office and basic accounting practices.

Responsibilities

• Support Property Manager in financial and operational tasks.
• Promote resident satisfaction and handle inquiries professionally.
• Maintain property documentation and manage financial operations.

Skills

Property Management

Accounting Practices

Microsoft Office

Communication Skills

Education

High School Diploma

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

*Looking for an experienced Assistant Property Manager or Senior Property Administrator for our brand new, luxury lease-up, West House, in the King’s West neighborhood*

As an Assistant Property Manager with Hines, you will be responsible for supporting and assisting the Property Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports.

• Promotes resident and customer satisfaction and retention by responding to inquiries, complaints, questions, and requests in a timely and professional manner, and taking appropriate action to resolve and address service issues
• Maintain and update property documentation
• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables
• Adheres to Hines’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased
• Processes resident move-outs by reviewing lease terms and notice requirements
• Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue
• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make-ready tasks with the maintenance supervisor
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed

Qualifications

Minimum Requirements include:

• High school diploma or equivalent from accredited institution
• Three or more years prior experience in property management or in a related industry required
• Experience in a Residential Assistant Property Manager or Senior Property Administrator role
• Intermediate knowledge of Microsoft Office
• Knowledge of basic accounting practices
• Excellent verbal and written communication skills
• Work indoors approximately 95% of the time and outdoors 5% of the time
• Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings
• Ability to lift up to 25lbs
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters
• Transfer properties and work overtime as business needs deem appropriate
• Ability to work a flexible schedule including weekends and holidays

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across property types such as living, office, retail, mixed-use, logistics, and life science projects – all designed to enhance value, connection, and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits, and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.