Assistant Property Manager - Residential

Hines; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

Join a forward-thinking company as an Assistant Property Manager, where you will play a vital role in managing a luxury property. This position offers the chance to engage with residents, oversee financial operations, and ensure high standards of service and satisfaction. With a commitment to innovation and excellence, this organization values its employees and provides ample opportunities for growth. Be part of a diverse team that drives success in real estate, enhancing communities and fostering connections. If you are passionate about property management and ready to make an impact, this role is perfect for you.

Benefits

Comprehensive Training

Competitive Compensation

Robust Benefits

Generous Vacation Packages

Qualifications

• 3+ years experience in property management or related field.
• Strong knowledge of accounting practices and Microsoft Office.

Responsibilities

• Assist Property Manager in financial and operational management.
• Promote resident satisfaction and handle inquiries professionally.
• Oversee daily financial transactions and manage documentation.

Skills

Property Management

Accounting Practices

Microsoft Office

Communication Skills

Education

High School Diploma

Job description

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

Looking for an experienced Assistant Property Manager or Senior Property Administrator for our brand new, luxury lease-up, West House, in the King’s West neighborhood.

As an Assistant Property Manager with Hines, you will be responsible for supporting and assisting the Property Manager in overseeing and managing the financial and operational facets of the community by completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports.

• Promotes resident and customer satisfaction and retention by responding to inquiries, complaints, questions, and requests in a timely and professional manner, and taking appropriate action to resolve and address service issues.
• Maintain and update property documentation.
• Completes the daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.
• Adheres to Hines’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased.
• Processes resident move-outs by reviewing lease terms and notice requirements.
• Reviews resident files and accounting records, communicates with residents regarding outstanding balances, implements procedures for collecting on delinquencies, and enforces the lease to maximize revenue.
• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, and coordinating maintenance and make-ready tasks with the maintenance supervisor.
• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.

Qualifications

Minimum Requirements include:

• High school diploma or equivalent from accredited institution.
• Three or more years prior experience in property management or in a related industry required.
• Experience in a Residential Assistant Property Manager or Senior Property Administrator role.
• Intermediate knowledge of Microsoft Office.
• Knowledge of basic accounting practices.
• Excellent verbal and written communication skills.
• Work indoors approximately 95% of the time and outdoors 5% of the time.
• Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms.
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings.
• Ability to lift up to 25lbs.
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters.
• Transfer properties and work overtime as business needs deem appropriate.
• Ability to work a flexible schedule including weekends and holidays.

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.