Experienced National Property Claims Adjuster

Aviva; Mississauga; Hybrid; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior/Intermediate National Property Claims Adjuster, where you'll play a crucial role in providing exceptional customer service. This hybrid position allows you to work both from home and in the office, ensuring flexibility while you manage claims effectively. You will investigate and negotiate claims, working closely with vendors to ensure quality service and cost efficiency. With a strong focus on career development and employee wellness, this role offers a rewarding experience in the insurance industry, making a positive impact on customers' lives. If you're ready to elevate your career, this opportunity is perfect for you.

Benefits

Annual bonus eligibility

Retirement savings plan

Health benefits

Personal wellness programs

Competitive vacation package

Professional development support

Corporate wellness programs

Flexible work model

Qualifications

• 2-8 years of property claims experience required.
• Strong customer service and negotiation skills essential.

Responsibilities

• Investigate and negotiate property claims while ensuring customer satisfaction.
• Support claims customer demand through a call-center environment.

Skills

Customer Service

Claims Negotiation

Organizational Skills

Oral Communication

Written Communication

Bilingualism (English and French)

Knowledge of Cantonese, Mandarin, Korean & Punjabi

Tools

Claims Management Software

Microsoft Office Suite

Job description

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Are you interested in a career in insurance, or are you already an insurance professional and would like to take your career to the next level?

We currently have some exciting roles for Senior/Intermediate National Property Claims Adjusters for our Customer Response - Property team.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

You will be responsible for claim settlement via telephone with a key focus on quality and customer service. The successful candidate will work with premiere property vendors to quantify the claim and apply cost-saving guidelines in the quantification of loss and expense without compromising the delivery of superior customer service.

What you’ll do:

1. Support our claims customer demand through a call-center environment.
2. Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines.
3. Responsible for confirming coverage and compiling FNOL information for incoming claims.
4. Responsible for data accuracy and the issuance of payments to vendors, insureds, and experts.
5. Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claims accordingly.
6. Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service while keeping related parties informed of the claims status.
7. Ensure all correspondence is completed in a time-efficient/effective manner including the creation of Critical Path, Proof of Loss, and reservation of rights letters.
8. Responsible for recognizing questionable claims, subrogation, and risk opportunities.
9. Also responsible for reviewing case law to determine liability.
10. Meet Property team performance expectations that are set individually and contribute to team success.
11. Adhere to and support policies surrounding attendance.

What you’ll bring:

1. 2 - 8 years of property claims experience.
2. Ability to work in a fast-paced environment to support customer demand.
3. Strong customer service background.
4. Excellent computer skills and organizational skills.
5. Excellent oral and written communication skills.
6. Bilingualism in English and French (is not a must but a big asset).
7. Knowledge of Cantonese, Mandarin, Korean & Punjabi (not a requirement but a big asset).
8. Licenses for claims adjusting in any provinces (not a requirement but a big asset).

Must be able to work rotating shifts during the hours of 7:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed.

What you’ll get:

1. Please note that individual salary is determined by factors such as job-related knowledge, skills, and experience, as well as internal equity.
2. Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
3. Outstanding Career Development opportunities.
4. We’ll support your professional development education.
5. Competitive vacation package with the option to purchase 5 extra days off per year.
6. Employee driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
7. Corporate wellness programs to support our employees’ physical and mental health.
8. Hybrid flexible work model.

Please note that we may use AI tools to help us through the recruitment process. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.