Experienced National Property Claims Adjuster

Aviva Canada; Oakville; Hybrid; CAD 60,000 - 90,000; Full time

Job summary

An established industry player is seeking an Experienced National Property Claims Adjuster to join their dynamic Customer Response - Property team. This hybrid role offers the flexibility of both remote and in-office work, allowing you to thrive in a supportive environment. You will handle claim settlements, investigate and negotiate claims, and ensure exceptional customer service. With a commitment to career development and a comprehensive benefits package, this position is perfect for those looking to advance in the insurance field while enjoying a balanced work-life experience.

Benefits

Competitive salary based on experience

Bonus and retirement plans

Health benefits

Wellness programs

Career development opportunities

Flexible vacation policy

Inclusive programs supporting diversity

Qualifications

• 2-8 years of property claims experience required.
• Ability to work in a fast-paced environment is essential.
• Strong computer and communication skills are necessary.

Responsibilities

• Handle claim settlements via telephone, focusing on quality.
• Investigate and negotiate property claims following procedures.
• Advise customers on claim status and provide excellent service.

Skills

Property claims experience

Customer service skills

Organizational skills

Communication skills

Bilingual (English and French)

Claims adjusting licenses

Job description

Experienced National Property Claims Adjuster

Join us to apply for the Experienced National Property Claims Adjuster role at Aviva Canada.

Overview

Individually we are people, but together we are Aviva. Our Values – Care, Commitment, Community, and Confidence – guide us. Are you interested in a career in insurance, or are you an insurance professional looking to advance? We have exciting roles for Senior/Intermediate National Property Claims Adjusters in our Customer Response - Property team.

This role is hybrid, offering the flexibility of both remote and in-office work.

Responsibilities

• Handle claim settlements via telephone, focusing on quality and customer service.
• Work with property vendors to quantify claims and apply cost-saving guidelines.
• Support claims demand in a call-center environment.
• Investigate and negotiate property claims following company procedures.
• Confirm coverage and compile FNOL information.
• Ensure data accuracy and process payments.
• Review reports, analyze estimates, and negotiate settlements.
• Advise customers on claim status and provide excellent customer service.
• Complete all correspondence efficiently, including critical documents.
• Identify questionable claims, subrogation, and risk opportunities.
• Review case law to determine liability.
• Meet individual and team performance expectations.
• Support policies on attendance and team success.

Qualifications

• 2-8 years of property claims experience.
• Ability to work in a fast-paced environment.
• Strong customer service skills.
• Excellent computer, organizational, and communication skills.
• Bilingual in English and French is a plus.
• Knowledge of Cantonese, Mandarin, Korean, or Punjabi is an asset.
• Claims adjusting licenses are an asset.

Work Schedule

Must be able to work rotating shifts from 7:00 AM to 8:00 PM, Monday to Friday, with some Saturday availability if needed.

Benefits

• Competitive salary based on experience and skills.
• Rewards package including bonus, retirement plans, health benefits, and wellness programs.
• Career development opportunities and professional education support.
• Flexible vacation policy with options to purchase extra days.
• Inclusive programs supporting diversity and inclusion.
• Hybrid work model.

We may use AI tools in our recruitment process. Accommodations are available for employees with disabilities; please contact your Talent Acquisition Partner for support.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Finance and Sales
• Industry: Insurance