Implementation Specialist

Petal; Montreal; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

Petal is seeking an Implementation Specialist to lead software deployments for healthcare professionals across Canada. In this role, you will ensure client satisfaction, manage project risks, and collaborate with internal teams. Ideal candidates will have strong project management skills and be bilingual in English and French.

Benefits

Signing bonus for remote work setup

4 to 6 weeks of paid vacation per year

Group RRSP/DPSP plan with employer contribution

Complete group insurance plan from day 1

Annual wellness allowance

Access to telehealth application

Flexible work hours

Qualifications

• 2-5 years of experience in software deployment or implementation.
• Strong project management skills and ability to manage multiple projects.
• Advanced bilingualism in English and French.

Responsibilities

• Manage all activities related to project deployment with clients.
• Plan, coordinate, and execute various stages of deployment.
• Analyze data using visualization tools to optimize solutions.

Skills

Project Management

Data Analysis

Communication

Customer Service

Leadership

Tools

SQL

Power BI

Job description

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Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

What You Can Expect When Joining The Team

Reporting to the Software Deployment Manager, you will be in constant contact with our healthcare professional clients, ensuring their satisfaction and improving their experience within the Petal environment. You will be responsible for implementing our software suite for groups of healthcare professionals, medical clinics, as well as deploying hospital offerings across Canada.

You will guide internal teams, ensuring proper management of priorities and alignment with client needs. Clear communication, a high degree of autonomy, and the ability to effectively integrate both internal and external stakeholders will be essential to succeed in this role. You will also be responsible for managing deployment risks and quickly identifying solutions.

Your daily life

In your day to day, you will be led to :

• Manage all activities related to project deployment with clients, acting as their main point of contact;
• Plan, coordinate, and execute the various stages of deployment (analysis, configuration, training, validation, adoption);
• Translate client’s business needs into concrete configurations on the Petal platform, including setting up complex rules and creating automation scripts;
• Verify the quality of the delivered product and assist clients in the optimal adoption of the solution by providing tailored training to promote their autonomy;
• Collaborate closely with internal teams (technical support, development, customer support) to ensure a smooth and successful implementation;
• Support clients in change management by identifying resistance and ensuring a smooth transition to the new solution;
• Analyze data using visualization tools (e.g., Power BI) to optimize solutions and support decision-making;
• Share feedback with the team to improve deployment processes and enhance customer satisfaction;
• Develop and maintain in-depth technical expertise on the platform by understanding the specific needs of the healthcare sector to better serve clients;
• Work with clients in different time zones, demonstrating flexibility in organizing the schedule.

Job requirements

Your profile

Are you a team player known for your attention to detail and exceptional customer service? Do you have a strong ability to coordinate projects while effectively managing priorities and risks? Are you looking for a role where you can develop your project management skills while being a leader in a dynamic and innovative environment? The sky is the limit! If you have :

• Between 2 and 5 years of relevant experience in software deployment or implementation, with a strong project management component;
• Strong project management skills (planning, risk management, decision-making) and the ability to analyze complex business processes to design optimized solutions;
• Proven experience in managing multiple projects simultaneously, prioritizing tasks, and meeting deadlines;
• The ability to simplify technical concepts for non-technical stakeholders, focusing on customer experience and satisfaction;
• Natural leadership and excellent organizational skills to coordinate internal teams and ensure customer satisfaction;
• The autonomy and the ability to anticipate project needs and make informed decisions;
• Strong proficiency in data analysis to support decisions and demonstrate the value of solutions;
• Strong adaptability to changes;
• Excellent communication skills, both verbal and written, with the ability to work effectively with clients and internal teams;
• Skills in SQL, data analysis, or scripting (a strong asset);
• Advanced bilingualism in English and French (mandatory).

Petal’s position on remote working

In our opinion, a company cannot claim to be modern, innovative and have the well-being of their team at heart, without attempting to integrate remote working to the level that their business model allows them to. Petal employees continue to benefit from the option of teleworking up to the maximum flexibility permitted by the nature of the position and the smooth running of operations.

• A signing bonus of $1,000 for your remote work set-up;
• Compensation that recognizes your contribution;
• 4 to 6 weeks of paid vacation per year;
• 5 paid personal days per year ;
• A group RRSP / DPSP plan with employer contribution;
• A complete group insurance plan, from day 1;
• An annual wellness allowance;
• Access to the Lumino Health telehealth application;
• Flexible work hours and more.

Petal is an active participant in the equal opportunity employment program, and members of the following target groups are encouraged to apply : women, people with disabilities, aboriginal peoples and visible minorities. If you are a person with a disability, assistance with the screening and selection process is available on request.

A quick important note : We’ve noticed that some external websites are posting our job openings under incorrect job titles. To find our real opportunities and join our team, please make sure to apply through our official careers page or our trusted partners. We can’t wait to hear from you!

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

IT Services and IT Consulting

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