Implementation Specialist (Remote)

Thomas & Company; Vaughan; Remote; CAD 70,000 - 90,000; Full time

Job summary

Join a leading company as an Implementation Specialist, overseeing client onboarding and service expansions. This role requires strategic thinking and exceptional communication skills to manage complex projects and ensure client satisfaction. Become part of a supportive community that values innovation and growth.

Qualifications

• Minimum 2 years of project management experience in client-facing onboarding.
• Exceptional verbal and written communication skills.
• Project Management Certification preferred.

Responsibilities

• Lead the full implementation process for new clients.
• Serve as the primary project lead and point of contact for clients.
• Manage multiple, concurrent implementations with varying complexity.

Skills

Analytical Skills

Communication

Project Management

Education

Bachelor's degree

Tools

MS Office Suite

Salesforce

Job description

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As the largest privately held service provider in our industry, Thomas & Company stands at the forefront of delivering innovative and comprehensive solutions that help businesses optimize their operations and manage critical aspects of human resources. We specialize in offering unmatched unemployment cost control, employment verification, and tax credit services, all designed to reduce financial risk, streamline processes, and drive cost efficiency for our clients.

Our culture:

We believe that success starts with people. We are committed to fostering a culture of innovation, collaboration, and growth. Our mission is to empower our employees to thrive both professionally and personally, offering an environment where creativity and diverse ideas flourish.

We are not just a company-we are a community of passionate individuals dedicated to making a real impact. From dynamic team-building opportunities to leadership development programs, Thomas & Company invests in its people at every level. Our supportive workplace is built on the foundation of our core values a shared vision for enabling success. Our winning culture has earned us recognition as a five-time Tennessean Top Workplace and two (and counting) USA Today Top Workplace.

Whether you're looking for a challenge, a place to grow your career, or a team that values your contributions, Thomas & Company offers endless opportunities to make a difference. Join us and become part of a team where your ideas are heard, your potential is recognized, and your career can truly flourish.

The position:

The Implementation Specialist oversees the full lifecycle of client onboarding and service expansions for Thomas & Company. This role requires independent ownership of complex and enterprise implementation projects, cross-functional leadership, strategic thinking, and client-facing problem-solving. The Implementation Specialist ensures timely and accurate delivery of contracted services by managing technical setup, internal dependencies, client communication, and post go-live transitions.

Essential Duties and Responsibilities

• Lead the full implementation process for new clients and service expansions, including kickoff, data acquisition, testing, configuration, go-live, and post go-live support
• Serve as the primary project lead and point of contact for clients, demonstrating high-level communication, professionalism, and strategic consulting skills
• Document and maintain implementation activity using preferred software, following all established team processes, documentation standards, and tracking requirements to ensure visibility and accountability across projects
• Drive internal alignment with stakeholders across the various service lines and teams to meet implementation timelines and quality standards
• Manage multiple, concurrent implementations with varying complexity, prioritizing tasks to meet deadlines across a portfolio of clients
• Analyze client contracts and ensure implementation scope aligns with contractual obligations and internal capabilities
• Translate complex client needs into executable work within our standard implementation project plans and timelines, ensuring proactive identification of risks, blockers, and mitigation strategies
• Meet established implementation KPIs (e.g., cycle time, service readiness, client satisfaction) and escalate risks and opportunities to leadership proactively. While not responsible for tracking these metrics directly, the Implementation Specialist is accountable for delivering results that align with these benchmarks
• Drive cross-functional coordination with supporting roles, including data analysts, to ensure project milestones are met on time and dependencies are addressed efficiently.
• Lead or contribute to discussions related to data file layouts and technical project requirements, ensuring clear documentation and follow-up
• Triage, document, and escalate data-related issues identified during the implementation process to the appropriate technical teams for resolution
• Deliver effective knowledge transfer and documentation to internal teams post go-live
• Participates and drives culture initiatives at Thomas and Company
• Other duties as assigned

Requirements and Qualifications

• Bachelor's degree required, preferably Business related; equivalent work experience will not be accepted in lieu of a degree.
• Minimum of 2 years of project management experience in a client-facing onboarding/implementation environment
• Demonstrated ability to lead cross-functional projects and navigate competing priorities independently
• Exceptional verbal and written communication skills, including executive-level client interaction
• Strong analytical skills and experience with scoping requirements, mapping processes, and managing technical integrations
• Project Management Certification preferred
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions

Special Considerations and Prerequisites

• Must be proficient in MS Office Suite, Outlook, Internet and Salesforce
• Experience in employment verification, unemployment claims, or a related compliance-heavy industry
• Ability to take initiative and work independently with little supervision
• Ability to define priorities and handle multiple tasks and projects
• Ability to handle sensitive and confidential information appropriately
• Ability to work well with varying levels of internal management staff
• Ability to maintain positive working relationships with clients, peers, team members, and leadership
• Ability to deal with stressful situations to achieve desired business results
• Strong, detail oriented, organizational, analytical, and time management skills
• Must have the ability to be punctual and maintain excellent attendance

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Information Technology

• Industries

  Human Resources Services

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