Customer Service Sales Associate

Hertz; Ontario; On-site; Full time

Job summary

Join a leading car rental company as a Customer Service Sales Associate, where you'll enhance customer experiences and manage rental processes. This role emphasizes excellent service and communication skills, ensuring customer satisfaction while promoting brand loyalty. Enjoy various benefits, including rental discounts and health plans, while being part of a diverse and inclusive team.

Benefits

Up to 40% off Hertz rentals

Medical, Dental & Vision plans

Retirement plans with 401(k) matching

Paid parental leave and adoption assistance

Employee assistance programs

Educational reimbursement and discounts

Voluntary insurance options

Theme park tickets and gym discounts

Qualifications

• Previous experience in customer-facing roles.
• Proficiency in computer use with strong typing skills.

Responsibilities

• Provide excellent customer service during rental processes.
• Greet customers warmly and professionally.
• Resolve customer service issues efficiently.

Skills

Customer-focused mindset

Excellent communication skills

Attention to detail

Organizational skills

Interpersonal skills

Job description

Customer Service Sales Associate at Dollar/Thrifty

As a Customer Service Sales Associate at Dollar/Thrifty, you will interact with customers at the counter to process rentals, advise on rental options including insurance and additional benefits, and ensure a positive customer experience.

Wage: $17.75 hourly

Apply today and shift your career into drive for tomorrow!

Responsibilities:

1. Provide excellent customer service by managing rental and return processes in accordance with Hertz policies.
2. Greet customers warmly and professionally.
3. Represent Hertz with a professional appearance, language, and behavior.
4. Ensure vehicles are clean and safe for each customer.
5. Take ownership of customer issues and resolve them promptly.
6. Promote brand loyalty and teamwork.
7. Use approved sales techniques to identify customer needs and offer suitable products.
8. Accurately prepare all rental and return documents.
9. Qualify customers based on rental requirements.
10. Assist customers with directions, local information, and other inquiries.
11. Review rental rates and charges with customers.
12. Ensure accuracy of return dates and charges at vehicle return.
13. Complete rental documentation thoroughly.
14. Answer phones courteously and assist customers effectively.
15. Resolve customer service issues efficiently.
16. Coordinate with customers to minimize wait times and improve service efficiency.

Skills:

1. Passion for customer service and attention to detail.
2. Self-motivated with goal achievement focus.
3. Proficiency in computer use, including multiple systems, with strong typing skills.
4. Excellent communication skills in English, both written and oral; multilingual candidates encouraged to apply.
5. Ability to work in a fast-paced environment with good organizational skills.
6. Professional demeanor and strong interpersonal skills.
7. Experience working effectively within a team.
8. Customer-focused mindset with previous experience in customer-facing roles.

Benefits and Perks:

Be part of a company that encourages you to drive your potential and power your passion, with perks including:

• Up to 40% off Hertz rentals
• Medical, Dental & Vision plans
• Retirement plans with 401(k) matching
• Paid parental leave and adoption assistance
• Employee assistance programs
• Educational reimbursement and discounts
• Voluntary insurance options
• Perks like theme park tickets and gym discounts

About Us:

The Hertz Corporation operates multiple car rental brands across the globe, with a vast network of locations. We are committed to diversity and inclusion, promoting equal opportunities for all applicants.