Customer Service Assistant

D1 Standard; Saskatchewan; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company in Saskatchewan is seeking a Customer Service Assistant dedicated to providing exceptional support and building lasting relationships with clients. This role involves assisting with client inquiries, processing orders, and collaborating with the sales team. Ideal candidates are people-oriented, possess strong active listening skills, and have a proactive approach to problem-solving. If you are passionate about customer service and eager to help others, we invite you to apply.

Qualifications

• 1-3 years of experience in Marketing, Customer Service, Hospitality, or Sales.
• People-oriented with a strong desire to build relationships.

Responsibilities

• Build and maintain strong relationships with clients.
• Identify and resolve client issues to ensure satisfaction.
• Collaborate with the sales team to process orders.

Skills

Interpersonal Skills

Active Listening

Customer Service

Education

High School Diploma

Job description

Join our team and be a part of our mission to provide exceptional customer service and support our clients in their growth journey. As we expand our clientele, we are looking for a Customer Service Assistant who is team-oriented, passionate about building relationships, and eager to assist others.

• Build and maintain strong and lasting relationships with clients and customers with the goal of driving sales and customer enrollment.
• Identify and resolve client issues and concerns, ensuring client satisfaction.
• Utilize product knowledge to support sales efforts and facilitate new client acquisitions.
• Provide clients with personalized purchasing experiences and excellent customer service.
• Collaborate with the sales team to process orders and set installation dates.
• Document client information and ensure accurate purchase orders.
• Work with fellow team members to achieve sales targets.

Customer Service Assistant Requirements :

• High School Diploma or equivalent certification required.
• 1-3 years of experience in Marketing, Customer Service, Hospitality, Sales, or related fields preferred.
• People-oriented, with a strong desire to build and nurture relationships.
• Charismatic and personable, facilitating positive interactions with team members.
• Results-driven and self-motivated, continually improving interpersonal skills.
• Strong active listening skills and empathy towards client concerns.
• Solution-oriented with a proactive approach to overcoming challenges.

Note : This position requires daily travel to our office in Sacramento. Local candidates only (or relocating within 2 weeks of an offer).