Technical Support / Customer Service Representative (Remote)

Concentrix; Regina; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a role focused on providing exceptional inbound support. This position offers a competitive salary, comprehensive benefits, and opportunities for career growth within an inclusive culture. Ideal candidates will have customer service experience and strong problem-solving skills, with a commitment to delivering outstanding customer experiences.

Benefits

Paid training

Performance-based incentives

Comprehensive benefits package

Employee referral bonus opportunities

Mentorship programs

Qualifications

• Minimum of 1 year of customer service experience.
• Open availability and ability to work in a quiet environment.
• Proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware and software.
• Track and document information in databases.

Skills

Problem-solving

Customer service

Multi-tasking

Computer navigation

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary up to $18 per hour, including base salary and performance incentives
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, and vision insurance, as well as paid time off and holidays
- Opportunities for career growth and personal development, with mentorship programs available
- Inclusive company culture focused on diversity, equity, and community support

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain knowledge of client products and services, including smartphones, tablets, and computers
- Deliver exceptional customer experiences while offering additional products and services

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills with the ability to ask probing questions
- Open availability and ability to work in a quiet, distraction-free environment
- Proficiency in fast-paced multi-tasking and strong computer navigation skills

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- Eagerness to learn new technologies
- A desktop or laptop for testing, with high-speed internet access

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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