Technical Support / Customer Service Representative (Remote)

Concentrix; Saskatoon; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a work-from-home position. The role involves providing inbound support, resolving technical issues, and maintaining knowledge of client products. Candidates should have customer service experience and strong problem-solving skills, with opportunities for career advancement and a comprehensive benefits package.

Benefits

Paid training

Comprehensive benefits package

Flexible schedule

Employee referral bonus opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Strong problem-solving skills and ability to ask probing questions.
• Open availability and a quiet home work environment.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences while offering additional products and services.

Skills

Problem-solving

Computer navigation

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service and Technical Support

Why consider this job opportunity:
- Salary range of $16 - $18 per hour, including base salary and performance-based incentives
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, vision insurance, and a Registered Retirement Savings Plan
- Opportunities for career advancement, with 80% of management positions filled internally
- Work from home and enjoy a flexible schedule in a distraction-free environment
- Participate in diverse company-sponsored events and programs promoting equity, inclusion, and community support

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain knowledge of client products and services, including smartphones, tablets, and computers
- Deliver exceptional customer experiences while offering additional products and services

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong problem-solving skills and ability to ask probing questions
- Proficiency in fast-paced multi-tasking and strong computer navigation skills
- Open availability and a quiet, distraction-free home work environment

How to Stand Out (Preferred Qualifications):
- Technical support experience is preferred
- Eagerness to learn new technologies
- Familiarity with iOS and/or MacOS or comparable technology

#CustomerService #TechnicalSupport #WorkFromHome #CareerGrowth #InclusiveCulture

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