Technical Support / Customer Service Representative (Remote)

Concentrix; Moose Jaw; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading company in customer service and technical support is seeking candidates for a remote customer support role. You will be responsible for providing inbound support, resolving technical issues, and ensuring exceptional customer experiences. This position offers a competitive salary, comprehensive benefits, and opportunities for career growth in a flexible work environment.

Benefits

Paid training

Comprehensive benefits package

Flexible schedule

Employee referral bonus opportunities

Qualifications

• Minimum of 1 year of customer service experience.
• Strong focus on building customer relationships.
• Proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide.
• Resolve technical issues related to hardware, software, and client products.
• Deliver exceptional customer experiences.

Skills

Customer relationship building

Problem-solving

Multi-tasking

Education

High school diploma or GED

Job description

Employer Industry: Customer Service & Technical Support

Why consider this job opportunity:
- Salary up to $18 per hour, including base salary and performance-based incentives
- Paid training and lucrative employee referral bonus opportunities
- Comprehensive benefits package including medical, dental, and vision insurance, paid PTO, and a Registered Retirement Savings Plan
- Opportunities for career growth and personal development with mentorship programs
- Celebrations and events promoting diversity, equity, and inclusion, as well as community support
- Work from home with a flexible schedule

What to Expect (Job Responsibilities):
- Provide inbound customer support using a call flow guide
- Resolve technical issues related to hardware, software, and client products
- Track, document, and retrieve information in databases
- Maintain broad knowledge of client products and/or services
- Deliver exceptional customer experiences and problem-solve effectively

What is Required (Qualifications):
- Minimum of 1 year of customer service experience
- High school diploma or GED
- Strong focus on building customer relationships
- Proficiency in fast-paced multi-tasking and strong problem-solving skills
- A quiet, distraction-free environment to work from in your home

How to Stand Out (Preferred Qualifications):
- Technical support experience
- Familiarity with iOS and/or MacOS or comparable technology
- Strong computer navigation skills and PC knowledge
- Eagerness to learn new technologies

#CustomerService #TechnicalSupport #RemoteWork #CareerGrowth #InclusiveCulture

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