Operations Supervisor

FedEx Group; London; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a dedicated leader to ensure customer satisfaction through timely and damage-free shipment management. In this pivotal role, you will guide a team, coordinate daily operations, and maintain compliance with regulations while fostering a safe and efficient working environment. The position requires strong leadership, communication, and organizational skills, along with a thorough understanding of the logistics industry. Join a dynamic team where your contributions will make a significant impact on operational excellence and customer service.

Qualifications

• 3+ years of experience in warehouse/dock/transportation.
• Valid forklift certificate and knowledge of LTL industry.

Responsibilities

• Lead employees to ensure timely and damage-free shipments.
• Plan and communicate daily loads to meet customer needs.
• Monitor performance data and ensure compliance with regulations.

Skills

Leadership

Communication Skills

Time Management

Organizational Skills

Problem-Solving

Interpersonal Skills

Bilingual (English/French)

Analytical Skills

Attention to Detail

Education

Post-Secondary Diploma

2 years of related work experience

Tools

Microsoft Office

Forklift

Job description

POSITION OVERVIEW
Responsible for leading employees to ensure customer satisfaction by moving all shipments on time and damage free while observing regulatory requirements and company policies and procedures.

ESSENTIAL JOB DUTIES / RESPONSIBILITIES

1. Foster a safe working environment.
2. Work with internal stakeholders.
3. Provide overall direction and support to internal stakeholders, including but not limited to selection, development, assigning daily tasks, performance management, mentoring, cross-training and other supervisory activities.
4. Plan and communicate daily loads to ensure freight is picked-up and delivered on time and damage-free.
5. Communicate with contractors/drivers and account managers, to ensure the customer and company’s needs are met.
6. Plan daily manpower needs to ensure customer’s freight is delivered and picked-up timely and damage free.
7. Communicate with dispatch at various service centres and with freight handlers to coordinate the movement of trailers and freight.
8. Communicate with other departments within FXF as required.
9. Coordinate the distribution of inbound, outbound and hub loads to achieve cut time compliance.
10. Monitor and ensure MBGs are delivered on time.
11. Dispatch deliveries and pick-ups to ensure they are completed on time.
12. Communicate with service centres throughout the line haul process to ensure freight remains in cycle.
13. Monitor and analyze all opportunities to cut costs and improve efficiencies.
14. Perform administrative functions such as printing delivery receipts, manifest shipments freight billing, tracing shipments, etc.
15. Report line haul activity including percentage of trailer cube, trailer weights, delay times, etc.
16. Monitor actual performance data and gather information for reporting.
17. Identify freight moving at incorrect weight and classification.
18. Ensure all OS&D exceptions are identified and processed properly.
19. Assist other internal stakeholders as required.
20. Conduct daily pre-shift meetings with reporting teams.
21. Implement company policies.
22. Comply with all applicable laws/regulations, as well as company policies/procedures.
23. Perform other duties as required.

DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

1. Post-Secondary diploma or two (2) years of directly related work experience.
2. Bilingual (English/French) preferred; required in Quebec.
3. Three (3) years of work experience in warehouse/dock/transportation.
4. Previous leadership experience.
5. Thorough knowledge of LTL industry, DOT rules and regulations.
6. Ability to perform and/or learn to perform freight handler duties.
7. Valid forklift certificate.
8. Load planning and dispatching knowledge.
9. Excellent interpersonal skills, as well as, strong ability to coach, persuade, collaborate, and partner with all levels within the organization.
10. Professional verbal, reading and written communication skills.
11. Strong time management, organizational, analytical and problem-solving skills, including excellent attention to detail.
12. Ability to manage competing and changing priorities.
13. Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook).
14. Ability/willingness to learn new applications, software, systems, and equipment as required.
15. Self-motivated to learn new skills.

WORKING CONDITIONS
Hours may vary due to operational need.
Flexibility and adaptability to working environment.
Dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise.

Preferred Qualifications: M-F 11:30H Start

Pay Transparency:

Pay:

Additional Details: