Operational Manager, Digital Workplace

KPMG Canada; Kitchener; Remote; CAD 80,000 - 100,000; Full time

Job summary

KPMG Canada is seeking a Manager for their Digital Workplace team in Kitchener. This role involves overseeing operations for digital solutions that enhance productivity and collaboration. The ideal candidate will have extensive experience in operational management and a strong proficiency in technology, particularly Microsoft tools. Join a diverse team committed to delivering high-quality service and driving transformation through effective technology solutions.

Qualifications

• 5+ years’ experience in solution delivery or operational management.
• Experience leading a team or workstream, managing multiple demands.

Responsibilities

• Manage operational aspects of digital workplace solutions.
• Collaborate with leaders to influence tool evolution.
• Lead technology enablement initiatives.

Skills

Service Excellence

Problem Solving

Technological Proficiency

Agility

Education

Bachelor’s degree in Information Technology Management

Tools

Microsoft Tools

Job description

1 week ago Be among the first 25 applicants

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause of turning insight into opportunity for clients and communities around the world.

The Digital Workplace team is looking for a Manager to oversee operations for digital workplace solutions. This team supports the firm’s needs by providing solutions that enhance productivity, collaboration, knowledge management, change management, and user experience. These solutions aim to enable KPMG employees with effective technology and knowledge tools, driving value for the firm and clients.

What You Will Do

• Manage the operational aspects of the firm’s digital workplace solutions and lead a team responsible for optimizing operational, governance, and support activities, ensuring high service quality.
• Strengthen and maintain governance processes to support the delivery of business solutions, ensuring quality, repeatability, and support.
• Collaborate with Digital Workplace leaders, ITS, and ITS Global to influence tool evolution and resolve complex technical and process issues.
• Lead technology enablement initiatives and facilitate knowledge transfer.
• Provide insights and influence transformation based on user experience observations.
• Manage the intranet platform's operations, working with leaders to align it with the firm’s communication strategies, content governance, and support functions.

What You Bring To The Role

• 5+ years’ experience in solution delivery or operational management.
• Bachelor’s degree in information technology management or equivalent work experience.
• Experience leading a team or workstream, managing multiple demands.
• Commitment to service excellence, urgency, and curiosity.
• Ability to prioritize and solve problems under pressure.
• Strong technological proficiency, especially with Microsoft tools.
• Understanding of operational processes and governance.
• Ability to work in an agile, fast-paced environment with a high-performing hybrid team.

This position requires fluency in English, supporting collaboration with English-speaking colleagues and stakeholders across the country.

Our Values, The KPMG Way

Integrity, doing what is right | Excellence, continuous learning and improvement | Courage, thinking and acting boldly | Together, respecting and drawing strength from our differences | For Better, doing what matters

KPMG in Canada is committed to creating a respectful, inclusive, and barrier-free workplace. We value diversity and encourage all qualified candidates to apply, bringing their whole selves to work.

Adjustments and accommodations during recruitment

We support an inclusive recruitment process and offer adjustments or accommodations to help candidates perform their best. Requests can be made at any stage by contacting KPMG’s Employee Relations Service team at 1-888-466-4778.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

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