Operational Manager, Digital Workplace

KPMG Canada; Kingston; Remote; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a dedicated Manager for their Digital Workplace team. In this role, you will manage operations for digital workplace solutions, ensuring optimal performance and service quality. You will collaborate with leaders to influence tool evolution and enhance user experience, while leading a high-performing team in a fast-paced environment. This position offers the opportunity to drive transformation and innovation within the firm, making a significant impact on productivity and collaboration. If you are passionate about technology and operational excellence, this role is perfect for you.

Qualifications

• 5+ years’ experience in a Solution delivery/Operational Manager role.
• Bachelor's degree in information technology management or equivalent experience.

Responsibilities

• Manage operations for digital workplace solutions and oversee a team.
• Collaborate with Digital Workplace leaders to resolve technical issues.
• Ensure high quality and governance in service delivery.

Skills

Solution delivery

Operational management

Team leadership

Problem-solving

Service culture excellence

Microsoft toolset

Governance processes

Agile environment experience

Education

Bachelor's degree in Information Technology Management

Tools

Microsoft Office

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause turning insight into opportunity for clients and communities around the world.

The Digital Workplace team is looking for a Manager to manage the operations for digital workplace solutions. The Digital Workplace team operates in support of the overall firm needs providing Digital Workplace solutions that prioritize productivity, collaboration, knowledge management, change management, and user experience. These solutions seek to enable KPMG employees with productive technology and knowledge solutions driving value for KPMG and our clients.

What You Will Do

1. Manage the operational aspects of the firm’s digital workplace solutions and oversee a team responsible for optimizing operational, governance, and support activities - ensuring the team functions smoothly, consistently and delivers the highest degree of service quality.
2. Strengthen and maintain governance processes to support business solutions delivery, ensuring high quality, repeatability, product ownership, and support.
3. Collaborate with the rest of Digital Workplace leaders, ITS, and ITS Global in influencing existing tool evolution, resolve more complex technical and process issues.
4. Play a leading role in technology enablement initiatives and knowledge transfer.
5. Provide insights and influence transformation based on observed user experience.
6. Manage the operational aspects of the intranet platform, collaborating with various leaders to evolve and align it with the firm’s global and firm communications strategies, content governance, and support communications solutions related to functions and corporate communications.

What You Bring To The Role

1. 5+ years’ experience in a Solution delivery/Operational Manager role.
2. Bachelor’s degree in information technology management or equivalent work experience.
3. Experience leading a team and/or workstream and comfortable managing multiple ongoing demands.
4. Demonstrated service culture excellence, urgency, and curiosity.
5. Demonstrated ability to prioritize & problem solve under pressure.
6. High degree of comfort with technology and strong working knowledge with Microsoft toolset.
7. Demonstrated understanding of what makes sound operational processes and good governance.
8. Ability to work in an agile, fast-paced environment with a high-performing hybrid team.

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders nationally in our English speaking provinces while at KPMG.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters.

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have the opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.