Manager, Disability Analysts

Ontario Teachers Insurance Plan; Waterloo; On-site; CAD 75,000 - 95,000; Full time

Job summary

Join a leading benefits support company as a Claims Operations Manager. You'll oversee claims management, improve operational efficiency, and mentor staff while ensuring compliance and quality in service delivery. This role offers a rewarding salary, comprehensive benefits, and opportunities for professional growth.

Benefits

Rewarding salary and bonuses

100% premium coverage for group benefits

Defined benefit pension plan

100% coverage for continuing education

Flexible work-from-home options

Qualifications

• Minimum eight years in claims and rehabilitation management.
• Five years in a supervisory role.

Responsibilities

• Manage and coordinate claims management activities.
• Analyze needs and direct changes for operational efficiency.
• Lead performance management and provide employee coaching.

Skills

Communication

Time Management

Project Management

Education

University Degree

Tools

Microsoft Office Suite

Job description

Group Life & Disability location_on Waterloo, ON

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employeesfeel valued forthe work they do, supportedasthe people they are, andincluded in thevery fabric of the organization : they bringtheirbestto work every day. And that's why we mean itwhen wesay we put our people at the centreofeverything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do :

Reporting to the Director of Claims Operations, you'll beresponsible for managing and coordinating the claims management activities provided by the disability analysts claims team. You will assess workflows and operating procedures to devise the most effective methods of accomplishing work to meet policy and client requirements as the team administers long term disability, rehabilitation and life benefit payments.

The core parts of your role will be to :

• Manages the department and coordinates activities to achieve operational efficiency while adhering to the strategic plan. Analyzes needs and directs changes as required
• Applies quality principles and practices to establish a strategic approach and improve the organization’s operations and productivity. This includes managing processes to support the organization’s strategic direction and communicating, facilitating and supporting necessary changes for continuous improvement.
• Establishes strategic initiatives and accomplishes financial objectives. This includes gathering pertinent business, financial, service and operations information and forecasting requirements to prepare an annual budget and schedule expenditures.
• Provides information to the Director, Claims Operations, including annual objectives, business opportunities, results, trends and competitive information.
• Maintains department effectiveness by recruiting and mentoring individuals. Also communicates strategies and objectives, and provides employees with the necessary resources to perform individual job responsibilities efficiently.
• Leads the performance management process by communicating job expectations and tracking progress and effectiveness of individual activities. This includes determining team and individual goals, offering job coaching, training, motivation and support to help employees meet objectives and quality requirements, reviewing progress, and offering feedback as required.
• Ensures regular audits are completed in compliance with departmental expectations and standards.. This includes analyzing and resolving quality and customer service problems, identifying trends, and recommending improvements.
• Provides information and answers questions to assist team members in determining direction and procedures for complex claims.
• Communicates with members, claimants, attorneys, physicians, insurers and senior OTIP staff regarding complex or contentious claims. Informs management of claims and rehabilitation status in accordance with departmental standards.
• Ensures medical and rehabilitation vendor resources are used appropriately while monitoring use and costs.
• Collects, analyzes and summarizes information for GL&DC management and for reporting purposes. Prepares and presents reports pertaining to the cost effectiveness of claims and rehabilitation services for OTIP and GL&DC plans.
• Fosters an effective working relationship with marketing and insurance representatives. Acts as an official claims and rehabilitation spokesperson with the school board and federation representatives as required.
• Performs other duties within competence, as assigned.

Qualifications

Let’s Talk About You :

This is the unique blend of skills and experience we would love to see in an ideal candidate :

• A university degree in a related subject or an equivalent accreditation.
• A minimum of eight years’ experience in claims and rehabilitation management including a minimum of five years’ experience in a supervisory role.
• General knowledge of mental health disorders and problems, common physical illnesses and disabilities, personality, functional and vocational assessment tools, cognitive behavioral approaches, and the rehabilitation process.
• Strong knowledge of insurance principles, practices and contracts, underwriting agreements, and LTD products and claims services.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management, project management and organizational skills to manage competing priorities.
• HIAA, ICA, FLMI, and CCRC designations are considered an asset.
• Intermediate knowledge of Microsoft Office Suite applications.
• The ability to communicate in French is considered an asset.
• We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer :

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here :

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals.We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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