Bilingual Disability Benefits Payment Specialist

Ontario Teachers Insurance Plan; Waterloo; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Bilingual Disability Benefits Payment Specialist to join their dynamic team in Waterloo. In this pivotal role, you will be responsible for calculating and processing disability payments, managing claims, and providing exceptional support to members and stakeholders. This organization places a strong emphasis on valuing its employees and fostering an inclusive environment, ensuring that you will feel supported and appreciated in your work. With a focus on professional growth and development, this position offers a rewarding opportunity to make a meaningful impact while enjoying competitive benefits and a flexible work environment.

Benefits

Rewarding salary and bonuses

100% premium coverage for group benefits

Defined benefit pension plan

100% coverage of continuing education fees

Access to LinkedIn Learning

Flexible work-from-home options

Opportunities for advancement

Qualifications

• 3-5 years of experience in group disability claims insurance.
• Strong mathematical skills and fluency in English and French required.

Responsibilities

• Calculate and process disability payments and claims.
• Provide information to members and manage inquiries regarding claims.

Skills

Mathematical Calculations

Communication Skills

Time Management

Bilingual (English and French)

Education

Post-secondary diploma or degree

Tools

Microsoft Office Suite

Job description

Bilingual Disability Benefits Payment Specialist

Group Life & Disability location_on Waterloo, ON

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

Reporting to the Manager, GL&DC - Disability Benefits Coordination, you’ll be responsible for reviewing and setting up new disability and life waiver claims, verifying members’ eligibility, calculating disability benefits, and processing payments. You will also be the primary contact with School Boards and responsible for addressing Member enquiries about the LTD claim status and policy provisions.

The core parts of your role will be to:

• Calculate and process disability payments.
• Investigate and obtain necessary information for calculations, ensuring accurate disability benefits are calculated. Review policy contracts and information provided by the plan administrator to calculate the benefit elimination period and benefit adjustments. Calculations include rehabilitation, all-source maximum, offset, cost of living, appeal retroactive payments over and under-payments, and true-ups.
• Set up and review new disability claims and life waivers to ensure all documents have been submitted and completed properly for processing. This includes verifying eligibility and corresponding with appropriate parties for outstanding information.
• Ensure claim systems are updated with accurate financial information for the Disability Life reserve feed.
• Provide information to school board and union plan administrators, members, affiliates, and other members of the Group Life and Disability Claims department, including verifying claim information and responding to various inquiries and information requests.
• Complete follow-up on LTD matters by contacting appropriate parties via letter, email, or telephone.
• Handle and manage telephone inquiries from Members regarding their long-term disability benefits and claim status through the GL&DC telephone queue.
• Maintain a comprehensive log and diary system to track payments, follow-ups, calculations, and claim status.
• Review group policies and departmental manuals to accurately apply contractual provisions and claims administration processes.
• Prepare and process responses to Members, Unions, and School Board representatives in accordance with established standards.
• Initiate the new claim application process, which includes coordinating, preparing, and distributing claims kits.
• Be responsible for the Canada Pension Plan (CPP) disability application process.
• Keep LTD claim information confidential to protect operations.
• Perform other duties within competence, as assigned.

Qualifications

Let’s Talk About You:

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• Post-secondary diploma or degree or equivalent business experience.
• Three to five years’ experience in short term or long-term group disability claims insurance and understanding of policy language and application.
• Experience in short- or long-term disability calculations and payments.
• A strong ability for mathematical calculations/applications and successful completion of a mathematical aptitude test.
• Intermediate knowledge of Microsoft Office Suite applications.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management and organizational skills to manage competing priorities, including project management skills.
• The ability to communicate fluently in both English and French is required.

We also consider your potential.If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs, and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication.
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day.
• Defined benefit pension plan for a financially confident retirement.
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario).
• Access to a wealth of learning resources, including LinkedIn Learning for professional development.
• Flexible work-from-home and hybrid options.
• Unlock your potential with opportunities for advancement.

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable, and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.