Training Specialist-Disability Case Management- 18 Month Contract

Co-operators; Guelph; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the insurance sector is seeking a Training Specialist for Disability Case Management on an 18-month contract. This role involves delivering training to claims staff and developing training programs in line with industry best practices. The ideal candidate will have experience in claims management and adult education, contributing to a supportive culture and flexible work environment.

Benefits

Training and development opportunities

Flexible work options and paid time off

Well-being programs

Volunteer opportunities

Qualifications

• At least 3 years of experience as a disability case manager or claims examiner.
• Experience in developing and delivering adult learning programs.

Responsibilities

• Providing training on disability claims and early intervention services.
• Developing and updating training programs for various product lines.
• Performing quality assurance audits on claims processes.

Skills

Training

Coaching

Problem Solving

Education

Post-secondary diploma

Degree in adult education

Job description

Training Specialist-Disability Case Management- 18 Month Contract

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Job Details

• Company: CLIC
• Department: Claims
• Employment Type: Temporary Full Time (18 months)
• Work Model: Hybrid
• Language: English required, French is an asset

About the Role

The Training Specialist is responsible for delivering claim adjudication and disability claim management training to new and existing disability claims staff. The role involves developing and maintaining training programs and claims unit procedures in adherence to policy provisions, legislative changes, and industry best practices.

Key Responsibilities

1. Providing training to claims staff on Group and Individual disability claims, rehabilitation, and early intervention services.
2. Educating and coaching staff on claims management, processes, and problem-solving practices.
3. Providing tools and techniques to support effective claim adjudication and understanding of external services.
4. Developing and updating structured training programs for various product lines.
5. Reviewing and updating claim procedures as needed.
6. Supporting staff in understanding procedural changes and initiatives.
7. Maintaining training documentation and reports.
8. Performing quality assurance audits on claims processes.

Qualifications and Skills

• Post-secondary diploma or equivalent.
• At least 3 years of experience as a disability case manager or claims examiner.
• Experience in developing and delivering adult learning programs.
• Certifications in medical terminology, claims, or related fields are assets.
• Degree in adult education is an asset.

What We Offer

• Training and development opportunities.
• Flexible work options and paid time off.
• Well-being programs and a supportive culture.
• Volunteer opportunities.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources