Manager, Sales

Rohit Management Inc; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in Calgary seeks a Sales Manager to drive sales performance and enhance customer experience. This role involves managing relationships with Internal Realtor Partners, overseeing customer interactions, and collaborating with marketing teams. The ideal candidate will possess strong leadership and communication skills, with a focus on continuous improvement and strategic development. A Bachelor's degree in Business or Marketing is preferred, with an MBA as a beneficial asset. Join us to make a significant impact in a dynamic environment.

Qualifications

• Bachelor’s degree in Business or Marketing preferred.
• Master’s degree (MBA) is a plus.

Responsibilities

• Build and maintain relationships with Internal Realtor Partners (IRPs).
• Partner with Marketing and Customer Care for customer journey oversight.
• Monitor sales performance metrics and set sales goals.

Skills

Leadership

Communication

Problem-Solving

Education

Bachelor’s Degree in Business

Bachelor’s Degree in Marketing

Master’s degree (MBA) in Sales, Marketing, or Real Estate Development

Job description

Job Summary : The Sales Manager plays a key role in driving sales performance and ensuring a smooth customer experience. They provide leadership, coaching, and support to their team, fostering a high-performing sales environment. By analyzing market trends and performance data, they develop strategies to optimize results and enhance customer satisfaction. This role requires strong leadership, communication, and problem-solving skills to adapt to a competitive and evolving market. With a focus on continuous improvement, the Sales Manager works to strengthen processes, build relationships, and drive overall business success.

Key Job Duties :

Internal Realtor Partner (IRP) Relationship Management

• Build and maintain strong, long-term relationships with IRPs to drive consistent sales and market presence.
• Provide frequent updates on inventory, pricing, and promotions to ensure IRPs have accurate and current information.
• Act as the primary contact for IRPs, addressing inquiries, resolving issues, and fostering engagement.
• Provide hands-on coaching and structured development plans to enhance the skills and performance of the sales team.
• Ensure IRPs have access to marketing materials, sales tools, and training to support their success.

Customer Experience Oversight

• Partner with Marketing and Customer Care to ensure a smooth customer journey from initial inquiry to post-sale support.
• Work closely with Customer Care to address customer concerns, ensuring timely and effective resolutions.
• Provide proactive support for client experience team in answering queries between condition removal and occupancy, reducing uncertainties and enhancing satisfaction.
• Gather and analyze customer feedback to identify areas for improvement in the sales process and customer experience. Provide recommended strategies for improvement.
• Train IRPs on product knowledge, competitive differentiators, and effective sales techniques to improve close rates.
• Monitor sales performance metrics, identifying trends and areas for improvement to maximize IRP success.
• Meet IRPs monthly on site to discuss tactical approach and address issues.
• Set clear, measurable sales goals for IRPs and ensure accountability through regular check-ins and coaching.
• Develop and implement targeted performance improvement plans to address challenges and boost overall results.

Collaboration & Industry Awareness

• Work closely with Marketing and Customer Care to align sales strategies with broader company goals and market conditions.
• Attend industry events, networking functions, and educational sessions to stay informed on trends, competitors, and customer expectations.
• Share insights from market research and industry trends with Sales Director to refine strategies and improve competitive positioning.
• Foster a collaborative sales culture by facilitating knowledge-sharing and best practices among IRPs and internal teams.

Education Requirements :

Bachelor’s Degree (Preferred in one of the following fields) :

• Business
• Marketing
• Preferred : Master’s degree (MBA) with a focus on Sales, Marketing, or Real Estate Development.

Certifications (Optional but Beneficial) :

• Certified Residential Specialist (CRS)
• National Association of Realtors (NAR)
• Sales or Leadership certifications (e.g., Certified Sales Leadership Professional).
• Any relevant certifications in customer service or project management are beneficial.