General Manager

Easton's Group of Hotels; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

Join a leading hospitality company in Toronto as a Hotel Manager. Oversee hotel operations to maximize profitability and ensure exceptional service. The role includes managing staff, financial planning, and maintaining high guest satisfaction. Ideal candidates will have a degree in Hotel Administration and extensive management experience in luxury settings.

Benefits

Health, Vision, and Dental Coverage

Employee Social Events

On-Site Parking

Deferred Profit-Sharing Plan

RRSP

Career Development

Discounted Associate Meals

Employee Discount Perks

Auto and Home Insurance Discounts

Gym Membership Discounts

Hotel Discounts at Marriott Properties

Qualifications

• 6-10 years of management experience in a full-service, luxury, or resort hotel.
• Fluency in English required; additional languages preferred.

Responsibilities

• Manage day-to-day operations and assignments of the hotel.
• Maximize room revenues and achieve Revenue Growth Index (RGI) goals.
• Ensure food and beverage profitability and revenue goals are met.

Skills

Problem-solving

Organizational

Mathematical

Motivating

Education

Bachelor’s degree in Hotel Administration

Job description

Looking for a career change? Join one of Canada’s most successful and multicultural hospitality companies that strives to elevate your talent. With 20 hotels owned and managed by Easton’s Group of Hotels, and more in development, your passion, collaboration, and voice will be an excellent addition to our growing organization. We offer exceptional benefits, perks, and growth opportunities to all employees.

If you have a passion for delivering exceptional service, are results-driven, and appreciate recognition, Easton’s is your ideal career partner.

Our team believes excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). We are committed to challenging the way we work, think, and develop an inclusive workplace, ensuring a more equitable future for all.

About The Hotel

The Westin Toronto Airport is located near YYZ airport, featuring a Westin WORKOUT Fitness Studio, heated indoor pool, and dining options like Atmosphere, Crosswind’s Bar and Grill, and an express Starbucks coffee and grab-and-go stand. As part of Easton’s Group of Hotels, our team is actively involved in community events, valuing the wellbeing of each member as much as our guests.

Benefits

• Health, Vision, and Dental Coverage
• Employee Social Events
• On-Site Parking
• Deferred Profit-Sharing Plan
• RRSP
• Career Development
• Discounted Associate Meals
• Employee Discount Perks
• Auto and Home Insurance and Gym Membership Discounts
• Hotel Discounts at Marriott Properties worldwide

Job Overview

Manage the operations of the hotel to maximize profitability, ensure superior service and product quality, and drive brand and value initiatives, hotel performance, and the development of people.

Duties and Responsibilities

1. Manage day-to-day operations and assignments of the hotel. Plan and organize work, communicate goals, and schedule/assign work. Comply with and advise staff of formal policies and procedures, identify options, and resolve issues. Initiate salary, disciplinary, or other staffing-related actions per company rules and policies. Alert regional management or corporate office of serious issues.
2. Meet or exceed Gross Operating Profit (GOP) and flow-through goals. Maximize room revenues and achieve Revenue Growth Index (RGI) and Revenue Per Available Room goals. Anticipate and plan for market shifts.
3. Develop and monitor the performance of financial and operational plans/budgets and sales and marketing plans for the hotel supporting overall objectives. Control labor and expenses in all areas of operations. Generate well-written commentary and correct departmental control issues.
4. Generate and execute the Capital Expenditure Plans for capital improvements to enhance the assets of the company and brand loyalty.
5. Achieve and maintain Overall Satisfaction Score (OSS) goals. Oversee guest service functions to ensure guest complaints are resolved appropriately and service recovery gestures are made to ensure guest satisfaction. Establish and implement VIP services and programs that meet or exceed client expectations.
6. Ensure food and beverage profitability and revenue goals are met or exceeded by optimizing banquet/outlet space and managing food and beverage outlets cost-effectively. Adhere to brand standards.
7. Achieve satisfactory results on internal audits and Controls Self-Assessment (CSA). Manage aging of receivables to minimize bad debt expenses.
8. Ensure product quality standards are met across the hotel regarding appearance, maintenance, and cleanliness; establish preventative maintenance programs. Achieve productivity and quality goals.
9. Promote employee participation in the Employee Satisfaction Pulse Survey (ESPS). Achieve ESPS goals. Develop programs and events fostering a positive work environment, such as orientation, recognition, harassment-free training, etc.
10. Set performance goals for employees, provide feedback, and develop succession plans. Ensure staff are trained and equipped to perform effectively.
11. Maintain a safe environment for guests, employees, and assets, achieving safety and Workers’ Compensation goals and complying with standards and inspections.
12. Develop and maintain relationships with community contacts to ensure a visible presence locally.
13. Promote teamwork and quality service through daily communication with departments, regional contacts, and the corporate office.
14. Interact with outside contacts including guests, owners, vendors, regulatory agencies, and community groups to ensure smooth operations and compliance.
15. Assist with other duties as assigned.

Qualifications And Requirements

Education

• Minimum: Bachelor’s degree in Hotel Administration, Business Administration, or equivalent.

Experience

• 6-10 years of management experience in a full-service, luxury, or resort hotel. Fluency in English required; additional languages preferred.

Other Skills

• Strong mathematical, reading, and writing skills.
• Problem-solving, organizational, and motivating abilities.
• Availability to work nights, weekends, and holidays as needed.

Physical Requirements

• Ability to lift up to 25 pounds, remain stationary, handle objects, and perform physical activities such as bending and stooping.
• Ability to interact positively with guests and staff, reflecting well on the hotel, brand, and company.