General Manager Operations

ZipRecruiter; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading property management company in Downtown Toronto seeks a General Manager Operations to oversee daily functions, ensure process compliance, and enhance team performance. The ideal candidate will have strong leadership skills and experience in operations management, particularly in the property management sector. This role offers a competitive salary and benefits, along with opportunities for growth in a supportive team environment.

Benefits

Competitive salary and benefits package

Supportive and collaborative team environment

Opportunities for growth and advancement

Dynamic role with impact

Qualifications

• 3–5 years of experience in operations management, preferably in property management or real estate.
• Track record of overseeing operations for businesses generating over $2M in annual revenue.

Responsibilities

• Oversee daily functions of property management business.
• Monitor task completion and ensure workflows are followed accurately.
• Resolve significant internal or customer-facing issues.

Skills

Leadership

Organizational Skills

Communication

Problem-Solving

Tools

CRM Systems

Microsoft Office Suite

Job description

Job Description

Job Title: General Manager Operations

Location: Downtown Toronto, ON

Job Type: Full-Time

About Us

Property Management Toronto (PMT) is a trusted full-service property management company dedicated to delivering exceptional experiences to both property owners and tenants. We pride ourselves on our responsiveness, professionalism, and proactive approach to managing residential real estate. We are currently seeking a highly organized, detail-oriented, and dynamicGeneral Manager Operations to join our team and lead the day-to-day operations of our fast-paced office.

Position Overview

The General Manager Operations will be responsible for overseeing the daily functions of our property management business, ensuring all internal processes run efficiently and supporting both staff and client satisfaction. This position will play a vital role in ensuring high performance across departments, streamlining operations, and contributing to a positive and productive work environment while working closely with the Managing Partner.

Key Responsibilities

Process Compliance:

• Monitor task completion across teams and ensure workflows are being followed accurately and on time.
• Conduct regular audits of internal tasks, projects, and documentation to ensure adherence to company processes.

Accountability Enforcement:

• Hold individuals and teams accountable to deadlines and standards without escalating tension.
• Provide coaching or redirection when tasks are delayed or standards are not met.

Issue Resolution:

• Step in to resolve significant internal or customer-facing issues that frontline staff cannot resolve independently.
• Identify recurring roadblocks and work with leadership to suggest improvements.
• Manage vendor relationships and coordinate with maintenance teams to ensure timely and quality service delivery

Host and Lead Department Meetings:

• Create agendas, run meetings, and manage follow-up communications to ensure action items are completed.

Operational Support:

• Act as the point person to identify gaps in execution and ensure smooth day-to-day operations across departments.
• Maintain high visibility and communication across the team to proactively address problems before they escalate.
• Drive a culture of excellence, accountability, and teamwork
• Assist with hiring, onboarding and training of new team members

Qualifications:

• 3–5 years of experience in operations management, leading teams of 5 or more, preferably in property management or real estate, with a track record of overseeing operations for businesses generating over $2M in annual revenue.
• Exceptional leadership and interpersonal skills
• Strong organizational and time management abilities
• Confident leading meetings and managing cross-departmental communications.
• Proficiency with property management platforms, CRM systems, and Microsoft Office Suite
• Strong problem-solving skills and ability to make decisions in a fast-paced environment
• Excellent communication skills, both written and verbal
• Ability to manage multiple priorities while maintaining attention to detail
• Knowledge of Ontario’s Residential Tenancies Act is an asset
• Must be able to work full-time in person at our Toronto office

What We Offer:

• Competitive salary and benefits package
• Supportive and collaborative team environment
• Opportunities for growth and advancement
• A dynamic role with the chance to make a real impact in a growing company