General Manager - Retirement Residence

HeadHunting Inc.; Toronto; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a General Manager for a Retirement Residence, where you will play a pivotal role in enhancing residents' lives through effective leadership and operational oversight. This dynamic position involves planning and directing all operational activities, ensuring compliance with quality standards, and fostering community partnerships. You will lead a dedicated team, manage budgets, and implement innovative marketing strategies to maximize lead generation. If you are passionate about creating a positive work environment and have strong supervisory skills, this opportunity is perfect for you.

Qualifications

• Completion of a management course or 3 years of equivalent experience.
• Strong leadership and supervisory skills in various departments.

Responsibilities

• Plan and monitor operational activities of the Residence.
• Provide leadership for Quality Improvement Program implementation.
• Support sales initiatives to enhance residence reputation.

Skills

Supervisory Skills

Leadership Abilities

Public Relations

Communication Skills

Financial Management

Marketing Coordination

Education

Management Course

Equivalent Experience (3 years)

Tools

MS Office (Excel, Word)

Internet Proficiency

Job description

Our client, a leading Senior Housing Company, is seeking a General Manager for one of their Retirement Residences.

The General Manager plays a crucial role in our communities by impacting residents' lives through strong leadership and motivation of team members.

As a General Manager, your typical day will involve:

1. Planning, coordinating, directing, and monitoring the effectiveness of all operational activities of the Residence.
2. Developing short- and long-term operational plans for efficient residence operation.
3. Providing leadership and direction to ensure all aspects of the Quality Improvement Program are implemented as scheduled (including Quality Management plan, corporate indicators, monthly QI schedules, and policy & procedure manuals).
4. Supporting sales team members with initiatives that enhance the residence's reputation and maximize lead generation.
5. Monitoring all departments to ensure the residence is tour-ready at all times.
6. Establishing marketing objectives with the Marketing lead, including daily, weekly, and monthly targets.
7. Reviewing competitive analysis and making recommendations on annual rate adjustments and service enhancements based on community trends.
8. Fostering positive community partnerships with health and service providers, business leaders, civic officials, and other agencies to promote the residence.
9. Seeking opportunities for participative working relationships within the provincial healthcare network.
10. Participating in the development of the annual operating budget.
11. Overseeing expenditures to ensure departments operate within budget guidelines.
12. Providing oversight to the Occupational Health & Safety Committee to ensure legislative compliance.
13. Monitoring active claims and promoting early return-to-work efforts.
14. Ensuring compliance with policies on Resident Wellbeing monitoring.
15. Responding promptly to resident and family concerns, mediating satisfactory resolutions, and implementing corrective actions.
16. Performing other duties as assigned.

Must haves:

• Completion of a management course or a minimum of 3 years' equivalent experience.
• Excellent supervisory and leadership abilities in human resources, finance, labor relations, marketing, and department coordination.
• Strong public relations and communication skills.
• Proficiency in Internet use and MS Office, especially Excel and Word.
• Demonstrated initiative, good judgment, and ability to foster a positive work environment.