General Manager

Park Hyatt; Toronto; On-site; CAD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a dynamic General Manager to lead their luxury hotel in Toronto. This role is pivotal in delivering exceptional guest experiences while embodying the brand's values of respect, integrity, and inclusion. The successful candidate will oversee operations, maximize profitability, and foster a culture of excellence among team members. With a commitment to community and sustainability, this position offers a unique opportunity to impact both guests and colleagues positively. Join a team that values well-being and professional growth, and be part of a renowned hospitality brand that prioritizes its people.

Benefits

Competitive salary and benefits

Retirement plan matching

Hotel discounts worldwide

Health and dental benefits

Paid vacation

Wellbeing programs

Qualifications

• Current luxury hotel General Manager experience required.
• Strong interpersonal, leadership, and organizational skills.

Responsibilities

• Overseeing strategy, performance, and profitability of the property.
• Leading a team to build trust and cultivate positive experiences.

Skills

Leadership Skills

Interpersonal Skills

Organizational Skills

Financial Acumen

Problem-Solving Skills

Education

Experience as General Manager in luxury hotels

Ongoing learning in hospitality management

Job description

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Summary

Do you want to make a difference in the lives of those around you, be part of something bigger, and love where you work? Join a community that values respect, integrity, inclusion, empathy, experimentation, and well-being. Recently renovated with striking architecture, art, and bespoke culinary experiences, Park Hyatt Toronto offers a sophisticated, approachable luxury with a distinct character highlighting our Yorkville location.

Organization - Park Hyatt Toronto

Grounded in our Purpose to “care for People so they can be their Best,” a Hyatt General Manager is responsible for bringing this Purpose to life through the execution and delivery of the Hyatt brand and brand experiences across all stakeholders: guests, colleagues, customers, owners, and communities.

Hyatt General Managers are the embodiment of the Hyatt brand experience and culture, accountable for:

• Overseeing the overall strategy, performance, and profitability of the property, ensuring operational excellence.
• Aligning with Hyatt’s core values to maximize revenue and profit opportunities and managing the property asset effectively.
• Leading a team with integrity to build trust and cultivate positive guest and colleague experiences.
• Continuously improving all areas of the property and adapting to rapidly changing environments.
• Demonstrating excellence in guest experience and overall hotel performance, bringing Hyatt’s values to life.

Operations & Business Acumen

• Managing owners’ assets with a focus on maximizing returns and delivering Hyatt’s value proposition.
• Developing and executing a multi-year business strategy focused on brand positioning.
• Maintaining positive relationships with property ownership.
• Utilizing data insights for decision-making.
• Understanding financials, including departmental P&Ls, financial reporting, forecasting, and planning.
• Improving practices to meet guest quality expectations.
• Optimizing sales and revenue management strategies for growth and profitability.
• Ensuring the property is well-maintained to preserve asset value.
• Leading capital planning and using owner’s capital effectively.
• Embracing technology and digital initiatives to enhance performance.
• Ensuring safety for colleagues and guests.
• Aligning operations, guest service, and offerings with the brand.
• Promoting environmental sustainability.

Experiment to Improve

• Balancing needs and support of all stakeholders and community reputation.
• Adapting to change and exploring new revenue opportunities.
• Using data for problem-solving and impact measurement.
• Driving meaningful change by focusing on areas with significant impact.
• Approaching challenges with a test-and-learn mindset.

Drive for Impact

• Communicating effectively with diverse audiences.
• Executing strategic vision through property leadership.
• Building accountability and shared success with the leadership team.
• Fixing systems and processes to ensure seamless guest experiences.
• Fostering cross-functional collaboration.
• Leading proactively in ambiguous or stressful situations.

Develop Talent

• Implementing Hyatt’s talent strategies to recruit, develop, and retain an inclusive workforce.
• Supporting colleagues as brand ambassadors.
• Delegating and developing team members.
• Mentoring future leaders.
• Providing development opportunities across functions.
• Engaging with the community and building a talent pipeline.
• Measuring and improving colleague engagement.

Champions Hyatt’s Purpose & Culture

• Modeling Hyatt’s values: empathy, integrity, respect, inclusion, experimentation, and wellbeing.
• Listening with empathy and responding compassionately.
• Fostering an inclusive, fair, and respectful workplace culture.
• Promoting self-care and ethical conduct.
• Embracing diverse perspectives and maintaining high ethical standards.

Why work at Park Hyatt Toronto?

• Competitive salary and benefits.
• Retirement plan matching.
• Hotel discounts worldwide.
• Health and dental benefits, paid leave.
• Paid vacation, wellbeing programs.
• Recognized as a top employer in Canada.

Park Hyatt Toronto is committed to accessibility and accommodation for applicants with disabilities. Please inform HR if accommodations are needed.

Qualifications

• Current luxury hotel General Manager experience required.
• Experience with commercial services preferred.
• Food & Beverage experience a plus.
• Strong interpersonal, leadership, and organizational skills.
• Experience managing owner relations and leading in unionized environments.
• Educational background with ongoing learning.