Quality Service Analyst

WorkInNonProfits.ca; British Columbia; Hybrid; Full time

Job summary

A leading organization in British Columbia seeks a Quality Service Analyst to manage service contracts and ensure quality support for adults with developmental disabilities. This role requires strong negotiation skills and a background in social services, with a commitment to community engagement and crisis management. The position offers a hybrid work model and competitive hourly pay.

Qualifications

• Experience in social services, resource development, or contract management.
• Relevant education/experience considered.

Responsibilities

• Develop and negotiate service contracts and agreements.
• Conduct on-site reviews and investigate service issues.
• Coordinate with staff on funding and budget management.

Skills

Financial and resource management

Conflict resolution

Community engagement

Education

Bachelor's degree in Business

Bachelor's degree in Social Work

Job description

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Quality Service Analyst

Community Living British Columbia
Kootenay
Cranbrook, BC, CAN V1C 4T6

Closes in 3 days (Thu, 15 May)
Full time • $39.30 - $41.65

If you are looking for an opportunity to contribute your experience, knowledge, and passion in a meaningful way, CLBC is the place for you!

Community Living British Columbia (CLBC) is a Crown corporation responsible for arranging supports and services for adults with developmental disabilities and their families. CLBC staff strive to advance the vision of Communities of belonging, lives with connection.

Status/Term:

Temporary/Auxiliary - Anticipated 70 hours bi-weekly to May 2026

Classification/Salary:

Social Program Officer (Growth to R24) / Position starts at $39.30 to $41.65 hourly

Team:

SI Cranbrook

Location:

Cranbrook (Hybrid - 3 days a week in office - after passing a 6-month probation)

Workplace Diversity:

At CLBC, we are committed to fostering a diverse, equitable, inclusive, and accessible workplace. We encourage applications from all people with relevant skills, including women, Indigenous peoples, persons with disabilities, racialized people, and those who identify as 2SLGBTQ2+IA. For accommodation needs, please contact [e-mail] at any stage of the hiring process.

Learn More:

Visit our Careers at CLBC page to learn more about working at CLBC, what we offer, and tips for the interview process.

About the Role:

As a Quality Service Analyst at CLBC, you will be the primary contact for service providers, negotiating contracts, reviewing and monitoring service quality, developing resources, managing service requests, and ensuring crisis response systems are available.

Key Responsibilities:

• Develop and negotiate service contracts and agreements
• Negotiate contract costs and advise on corrective actions
• Consult with Facilitators on support requests and service availability
• Conduct on-site reviews and investigate service issues
• Assist individuals and families during crises
• Develop new service relationships
• Ensure service collaboration and develop cost-sharing agreements
• Coordinate with staff on funding and budget management
• Review financial reports for service delivery

Qualifications:

• Bachelor's degree in Business, Social Work, or related field preferred
• Experience in social services, resource development, or contract management
• Relevant education/experience considered

Additional Skills:

• Financial and resource management
• Managing multiple priorities and deadlines
• Building service networks and community engagement
• Representing CLBC tactfully in the community
• Working independently and seeking continuous improvement
• Conflict resolution and handling urgent situations

Additional Information:

• Occasional overnight travel within the region
• Valid Class 5 driver’s license and clean driving record required
• Criminal Record Check required
• Internal eligibility list may be established

How to Apply:

Please mention you saw this posting on WorkInNonProfits.ca.

Apply through the application link. Do not email your resume directly.

Contact Details:

Jaimie Willows, Talent Acquisition Specialist
[e-mail]
Community Living British Columbia, 7-1200 West 73rd Avenue, Vancouver, BC
604-317-7540

Note:

WorkInNonProfits.ca is not affiliated with or endorses the posting organization. Links lead to external sites.

Thank you for your interest and good luck!